YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.

Would you like to become part of the world's most international company in the world?

A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.

Do you want to make a difference? Then come to our \"Insanely Customer Centric\" Team and become a Certified International Specialist!

Overall Role Purpose:

Apply analytical expertise and reporting services to key operations performance indicators in order to identify opportunities to improve service quality and drive down costs.

YOUR TASKS:

Provide support that will ensure DHL provides market-leading transit time.

Interpret and transform the data into meaningful information that can be acted upon.

Produce performance reports and distribute according to the agreed time & frequency.

Pro-actively engage stakeholders of issues that will impact Service Quality indicators.

Highlight any performance deviations to the operations for action, close coordination with Operation Performance Analyst.

Use existing tools and methodology to conduct in-depth analysis to identify issues, problem, and opportunities.

Develop or enhance tools and methodology to improve analytical and diagnostic effectiveness.

Conduct on-site observations and root cause analysis with business entities to accurately identify service gaps and checks on ground ops process to ensure compliance to standards.

YOUR PROFILE:

Strong operational and network knowledge.

Highly developed analytical, problem solving and reasoning skills.

Interpersonal skills, ability to engage with stakeholders to communicate & collaborate.

Advanced knowledge in MS Excel.

Proficient in other data visualization tools is a plus.

Fluent in spoken and written English.

Willingness to travel (< 15% of the time) for on-site process observations.

OUR OFFER:

Strong career support in an international environment.

Great culture and colleagues.

Multifarious benefit program.

Do you see a personal challenge in these versatile and responsible tasks? Then apply now!

We look forward to receiving your application!