Service Advisor: 

We are looking for an energetic and customer-focused Automotive service and collision advisor to join our team! In this position, you are required to explain the findings and recommendations from our Auto Technicians to the customer, insurance, or warranty companies. We are a 35-year independent dealership with sales, service, parts, collision, and detailing. Our service department and collision center have more than doubled in the last 6 years, and we are looking for the right person to continue to help us as a team. 

Requirements: 

Minimum high school diploma or GED equivalent requiredworked with collision software CCCworked with automotive repair software and estimatingSecondary education is not required (though it can be a plus), but you should have a solid baseline knowledge of cars and the ability to learn quickly.Good customer service skills and prior experience are expected Capable of listening to customers' needs and learning to present the technician's recommendations to the customerA great attitude: A positive, supportive team playerThis is a full-time position and requires automotive experience WE ARE NOT LOOKING FOR SOMEONE WHO CALLS IN ALL THE TIME OR OTHER ISSUES.Digital inspections and computers are a plus.Spanish speaker a plus.5-day work week, open Saturdays, and every other week is required, with a day off during the week.

Duties and Responsibilities: 

Assist in customer servicePerform general housekeeping around the shopDriving all kinds of cars and light trucks (including manual transmission) for customer rides or quality control purposesAssist in scheduling appointments and generating estimatesAssist with incoming or outgoing phone calls as appropriateEffectively communicate with internal and external customersFollow up with progress and/or follow-up calls and/or emailsDocument repair and maintenance changes on the repair order in the approved mannerAdhere to parts ordering, write up, delivery, and follow-up processesEstablish and maintain strong, positive working relationships and customer loyalty to encourage repeat and referral business and build long-term clientele.You’ll be given the ability to resolve customer complaints and questions