**DESCRIPTION** In this role, you will make an impact in the following ways: + Serve as the primary customer contact, both in person and via phone, ensuring exceptional service delivery across all assigned sectors. + Accurately analyze customer needs, create and manage work orders, generate service quotes, and schedule repair and maintenance jobs. + Collaborate with the Service Supervisor or Team Lead to coordinate job assignments, timelines, and repair planning. + Resolve warranty inquiries, explain service outcomes, and communicate job status updates with transparency and professionalism. + Track and analyze workshop metrics such as labor productivity and customer satisfaction to support continuous improvement. + Champion Cummins values through building long-term relationships, managing conflicts constructively, and instilling trust and accountability. **RESPONSIBILITIES** To be successful in this role you will need the following: + A vocational diploma, trade certification, or equivalent customer service/technical experience in service coordination or a similar field. + Demonstrated financial acumen and the ability to interpret service costs, warranty claims, and billing-related inquiries. + Exceptional interpersonal skills with an emphasis on communication, problem-solving, and customer satisfaction. + Familiarity with diagnostic and electronic service tools, and a working knowledge of mechanical/technical processes (preferred). + Strong attention to detail and experience managing complex workflows and documentation requirements. + Proven ability to thrive in high-pressure environments, particularly across the Mining, Marine, On-Highway, or Power Generation sectors. + Experience in regional or remote customer service roles highly regarded **QUALIFICATIONS** Lead H&S for the branch **Job** Service **Organization** Cummins Inc. **Role Category** Hybrid **Job Type** Office **ReqID** 2419921 **Relocation Package** No