**DESCRIPTION** We are looking for a talented **Service Advisor** to join our Adelaide branch. This role could suit a diesel mechanic wanting to come off the tools and expand their career or someone who has worked with automotive and/or mining clients in a site planning role. A passion and understanding for all things mechanical is essential. This role currently operates to cover the workshop opening hours of 6am -6pm , there are two shifts for the service advisors 7.30am-3.30pm and 9.30am -5.30pm Monday to Friday. **In this role, you will make an impact in the following ways:** + Provide expanded support to customers, including end-users, distributors, and/or dealers seeking information through various mediums, under minimum supervision + Document customer inquiry information within appropriate Cummins systems + Provide prompt assistance to customers through various media. Multi-Skill/Multi-channel support (Chat/Email/Phone) + Resolve non-routine customer issues through an understanding of Cummins processes, systems, and practices + Escalate complex issues providing documentation through process + Understands new and existing Cummins processes, systems, practices, and delivers training to new hires **RESPONSIBILITIES** **To be successful in this role you will need the following:** + Industry experience + Experience with warranty processing + Mechanically minded with strong problem solving skills + Excellent verbal and written communication skills  + The ability to work individually or as part of a team  + Computer literacy (Word, Excel, Outlook ), technical aptitude and a willingness to adopt new systems. + Ability to build strong customer relationships and delivering customer centric solutions + Personal commitment to HSE and leading interdependent safety culture **QUALIFICATIONS** Strong Process and procedural compliance Strong communication skills to various audiences **Job** Service **Organization** Cummins Inc. **Role Category** Hybrid **Job Type** Office **ReqID** 2418963 **Relocation Package** No