Job Title: Service Administrator Location: Chesapeake, VA (Onsite) Schedule: Monday–Friday | 7:30 AM – 4:30 PM Experience Required: 1–2 years Job Overview The Service Administrator serves as the first point of contact for customers, delivering high-quality customer service while supporting daily service and branch operations. This role requires strong organization, attention to detail, and communication skills, with a customer-first mindset. Key Responsibilities Customer Service & Communication + Greet customers professionally in person and over the phone + Build positive relationships with customers and ensure a positive service experience + Assess customer needs and gather accurate information + Provide basic service or work order status updates, as requested + Demonstrate professional phone etiquette Administrative & Operational Support + Create basic work orders in designated systems + Scan, upload, and maintain accurate service documentation + Enter detailed and accurate notations + Support daily service operations and administrative tasks Team Collaboration + Work closely with service technicians, service writers, and branch staff + Communicate clearly to ensure customer needs are met + Contribute to a respectful, team-oriented work environment Top Skills Required + Organization + Customer service + Communication Additional Skills & Competencies + Strong attention to detail + Ability to multitask in a fast-paced environment + Mechanical knowledge is a plus + Strong phone etiquette Qualifications + 1–2 years of relevant experience + Previous experience as a Service Writer or Service Technician is preferred + Strong soft skills with the ability to work well in a team and treat customers with respect Ref: #193-Precision Oakridge System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.