**Job Summary** If you are seeking an opportunity to grow in the field of Service Administration, Emerson has an exciting role for you! This position will be responsible for Service Administrative activities per contractual obligations and company internal compliance requirements. **In This Role, Your Responsibilities Will Be:** **Service Coordination** + Act as primary support for the service team to ensure smooth operations. + Coordinate, schedule, and monitor service activities. + Maintain customer satisfaction by ensuring timely service and resolution of issues. + Prepare manual Delivery Order for all valves ship out from the workshop. **Order Management & Shipment Arrangement** + Manage and update the Service Tracker and database. + Monitor progress and ensure completion of service activities. + Prepare and process Invoices and service reports, + Upload all relevant service-related emails & documents in the Pressure Relieve Valves (PRV) Order Folder after billing. + Handles Late Backlog Review & Date Management. + Handles monthly sales forecast and achieves the target. + Report monthly service numbers. + Handles last-minute schedule changes or emergencies efficiently. + File/upload all the supporting documents to the share-point order folders in accordance with the record-keeping guidelines. **Payment collection/negotiation** + Prepare proforma invoice to collect advance payment. + Work with finance for any credit hold release. + Invoicing with all the supporting documents. + Submission of Tax Invoice and supporting documents to the customer. + Escalates outstanding issues to supervisors when regular follow-up with the concerned parties does not yield results. + Any other assignments assigned from time to time by direct supervisor/manager. **Who You Are:** You ask the right questions to accurately analyze situations. You establish clear responsibilities and processes for monitoring work and measuring results. You quickly and decisively take actions in fact-changing, unpredictable situations. You stage activities with relevant milestones and schedules. **For This Role, You Will Need:** + Strong organizational and time management skills. + Excellent communication and interpersonal skills. + Proficiency in using MS Office. + Problem solving abilities and attention in detail. + Ability to multitask and work under pressure. + Knowledge in valves, SAP/Oracle will be an added advantage. + Be able to work in a dynamic environment. + Interaction with internal and external personnel. **Preferred Qualifications That Set You Apart:** + Degree/ Diploma in Business Studies, logistic, Engineering with 1 to 2 years' experience in similar or related fields will be an added advantage. + Keen learning attitude and aptitude. **Our Culture & Commitment To You:** At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results. We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave. **WHY EMERSON** **Our Commitment to Our People** At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration. We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor. At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together. **Accessibility Assistance or Accommodation** If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com . **ABOUT EMERSON** Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability. With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety. We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go! **No calls or agencies please.** **Requisition ID** : 25029647 Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.