ABOUT THIS CAREER OPPORTUNITY

Black & McDonald’s Alberta team is growing! If you are a committed and collaborative professional looking to contribute to a hard-working, innovative team, this opportunity is for you.

Are you highly organized, detail-oriented, and ready to take on a dynamic role in a fast-paced environment? We’re looking for a Service Administrator / Dispatcher to join our team!

Our ideal candidate brings a strong background in customer service and demonstrates the ability to effectively utilize modern software and digital platforms (such as Microsoft Teams, M365 suite, Copilot, or other task automation tools) to enhance productivity and streamline workflows—direct experience with these tools is a plus, but not required.

Reporting to the Administration Supervisor (or their designate), you’ll play a crucial role in ensuring the efficient operation of our Calgary Service Division. Your responsibilities will include service dispatching, customer service and office administration. As a central point of contact for field and office staff, clients, and vendors, you’ll deliver prompt, professional support—strengthening relationships and ensuring smooth, effective communication.

DUTIES AND RESPONSIBILITIES

Adheres to all Company service business process standards (BPS) and policiesAssists in dispatching and coordinating daily service calls, project work and preventative maintenance (PM) work orders, ensuring that these are completed in a timely mannerAssists in scheduling for field service techniciansResponsible for sourcing/purchasing of equipment/materials for field service techniciansResponds to customer inquiries in a timely manner; if applicable, investigates and resolves customer inquiriesService and contract setup / scheduling and invoicingMaintains an organized system of filing for both hard copy and electronic recordsOngoing monitoring and scheduling of safety training certifications for field service technicianGeneral office administration responsibilities e.g. handling office equipment issues, building alarm/security photocopying, mailing, reception coverage, etcPayroll entryA/P, A/R dutiesOther duties as assigned

COMPETENCY REQUIREMENTS

Change Orientation (open to change and the ability to identify where it is needed and how to make it happen)Communicates Effectively (verbally and in writing) Continuous Learning (ongoing effort to learn and contribute to the learnings of others)Customer Focus (understand the needs and perspectives of both internal and external customers)Holds Self and Others Accountable (take personal responsibility to meet commitments)Problem Solving and Innovation (ability to approach problems logically and seek innovative solutions)Teamwork and Collaboration (work cooperatively and collaboratively with others)Values and Respects Others (encourages and supports diversity)

EDUCATION REQUIREMENTS

High School diploma, with post-secondary education preferred This position is ideal for individuals beginning their professional careers in administration, offering a supportive environment to develop essential office and organizational skills

WORK EXPERIENCE REQUIREMENTS

Demonstrated customer service experience in a high-paced environment

Some administrative experience, preferred

SKILLS, ABILITIES, AND OTHER REQUIREMENTS

Highly adaptable with a strong willingness to learn new systems and is proficient in leveraging modern software and digital platforms—such as Microsoft Teams, M365 suite, Copilot, or other task automation tools—to streamline workflows and enhance productivity. Experience with JD Edwards (JDE) is considered an asset

Strong organizational skills with the ability to multitask and prioritize workload effectively in a fast-paced work environment

Ability to communicate clearly and effectively both verbal and written; must be able to relate to technicians or trades personnel, customers and co-worker needs in a professional mannerA team player, committed to working in a quality environmentAttention to detail and accuracy in record-keeping and data entryCustomer-focused attitude with a commitment to providing outstanding service, including the flexibility to work beyond regular hours when needed to meet customer or business needs

Note: The office location is in an Industrial area. Reliable transportation to get to work on time is desirable

Please be advised that a Criminal Background Check and Professional Reference Check will be required as part of our employment screening and selection process

We welcome and encourage applications from persons with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process