Description We are looking for a dedicated and detail-oriented Service Administrator to join our team in San Diego, California. In this Contract-to-Permanent position, you will play a key role in managing insurance applications and ensuring a smooth process for agents and clients. This role requires strong communication skills and the ability to handle high-volume tasks efficiently. Responsibilities: • Review and validate new insurance applications to ensure all requirements are met before submission to carriers. • Collaborate with vendors to address and resolve outstanding follow-up needs. • Process insurance applications and cases through Salesforce, maintaining accuracy and efficiency. • Facilitate a seamless application process for agents from initiation to completion. • Manage a high volume of inbound calls, providing excellent customer support. • Communicate with agents and carriers to review and follow up on pending requirements. • Work closely with team members to achieve shared objectives and assist with tasks as needed. Requirements • Minimum of 1 year of experience in customer service or a related field. • Proficiency in handling inbound calls and delivering outstanding customer support. • Strong skills in data entry with a focus on accuracy and attention to detail. • Experience with email correspondence and clear, precise communication. • Familiarity with order entry and office administration tasks. • Ability to manage both inbound and outbound calls effectively. • Knowledge of Salesforce or similar CRM systems is a plus. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .