You will provide administrative assistance to various teams within the Service department. The ability to provide articulate written and verbal communication is a must. This position will serve as growth opportunity to learn about Trojan products and support processes, with the goal of standardizing and improving standard work documents. This is a shared resource between Trojan’s Service support teams, providing assistance to the technical assistance center and service operations teams.AccountabilitiesProcess Documentation & Technical WritingWork with technical team to document standard work processes and develop continuous improvement opportunitiesProvide articulate instructions/guidelines for troubleshooting equipment issues.Extensive use of OneNote to build upon existing database of product knowledge and troubleshooting aidsUpdate currently existing rough draft troubleshooting aids and rewrite using standard templates and formatting with guidance from senior team member as neededUpdate standard commissioning documents used to ensure proper installation and commissioning of new UV systems.
Continuous Improvement Identify and escalate continuous improvement initiativesAssist team members with management of working space and 5S/cleanup activities in labAssist with mechanical assembly of equipment simulators and test stands
Customer RelationshipCollaborate with Parts Sales, Service Operations, Field Service, and other related departmentsPotential for travel to customer sites as part of skill development/learning process
Critical Competencies Strong team acumen and ability to work collaboratively in a cross functional environmentAttention to detail and tactical executionAbility to communicate effectively with multiple stakeholders in a global environment Self-motivated and able to manage concurrent, conflicting prioritiesDemonstrates the ability to manage unstructured, complex tasks
Qualifications:Excellent customer service and communication skills across multiple functionsFamiliarity with electrical, electronic, hydraulic and mechanical principlesFamiliarity with water treatment processes considered an assetStrong hands-on, technical skills and problem solving skills a mustIndependent learner, innovative with a drive for continuous improvementOrganization and project management skills, effectively manages multiple priorities

At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve.  Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
 

Unsolicited Assistance

We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.