Service Administrative Assistant (Omaha) Summary Title:Service Administrative Assistant (Omaha) ID:1142 Location:Omaha, NE Department:Service More about this job > Description Position OverviewAre you passionate about delivering exceptional customer service and supporting a busy service team? We’re looking for aService Administrative Assistantwho thrives in a fast-paced environment and enjoys helping customers and colleagues alike. This role is ideal for someone with strong communication and organizational skills who can manage service requests, coordinate schedules, and keep things running smoothly. Key Responsibilities + Answer incoming service calls and coordinate technician scheduling and dispatch. + Enter service work orders and assist with billing preparation. + Communicate with customers about service updates, costs, and account setup. + Manage service supplier portals and support documentation for sub-contracts and change orders. + Schedule third-party service work and maintain clear communication and records. + Provide administrative support to the Director of Service, Service Managers, and Service Project Managers. Qualifications & Skills + High school diploma or GED required; additional education or certifications are a plus. + 2+ years of experience in customer service or administrative support. + Friendly and professional communication skills—phone, in person, and written. + Strong organizational and problem-solving abilities. + Clerical experience; familiarity with billing or accounting is helpful. + Comfortable working with technical teams and learning new systems. + Proficient in Microsoft Office (especially Excel). + Flexible, detail-oriented, and able to meet deadlines in a dynamic setting. What Sets You ApartWe’re looking for someone who brings energy, initiative, and a customer-first mindset to the role. If you enjoy supporting technical teams, managing service operations, and making a positive impact through your work, we’d love to hear from you. Thompson Solutions Group is an Equal Employment Opportunity (EEO) employer.