General Information:

The Service Administrator connects local operational support of the service team with strategic support at the regional and global level. Their work enables the smooth operation of service processes.

Main responsibilities (local level): 

Processing requests from customers and colleagues via e-mails, phone, and internal systems 

Checking the accuracy and transfer of service technicians’ work reports 

Recording, monitoring, setting up, and maintaining data on sold, loaned, and returned medical devices in accordance with current commercial or service contracts 

Coordination with local suppliers and partners (e.g., for calibrations, tools, service activities) 

Management of service contracts (record-keeping, updates, support in drafting new contracts, invoicing) 

Onboarding of new suppliers and evaluation of existing technical service suppliers 

Cooperation in organizing meetings and preparing meeting minutes 

Organization of inventories of service technicians’ consignment stock 

Cooperation with the accounting department on inventories of medical devices and service tools 

Preparation of price offers for repairs or other service activities for customers 

Main responsibilities (regional/global level): 

Active participation in global and regional projects (e.g., implementation and migration to new systems) and subsequent sharing of best practices among countries within the cluster 

Cooperation on process analyses (Power BI, database programs) 

Preparation and management of data for key performance indicators (KPIs) in Service Administration 

Cooperation on process analyses (e.g., contract coverage, device costs, etc.) 

Organization and facilitation of regular service community meetings at the regional level 

Harmonization and streamlining of administrative processes among countries within the cluster 

Required qualifications, knowledge, and skills: 

Secondary school education 

English at a communicative level (daily written and spoken communication) 

Good communication skills, accuracy, responsibility, systematic approach 

Very good knowledge of MS Office 

Good orientation in applications and database programs (SAP, SharePoint, Teams)