**General Information:** The Service Administrator connects local operational support of the service team with strategic support at the regional and global level. Their work enables the smooth operation of service processes. **Main** **responsibilities** **(** **local** **level):** + Processingrequestsfromcustomers and colleagues via e-mails, phone, and internalsystems + Checkingtheaccuracy and transfer ofservicetechnicians’ workreports + Recording, monitoring, setting up, and maintaining data on sold, loaned, and returnedmedicaldevices in accordancewithcurrentcommercialorservicecontracts + Coordinationwithlocalsuppliers and partners (e.g., forcalibrations, tools, serviceactivities) + Management ofservicecontracts (record-keeping, updates, support in draftingnewcontracts, invoicing) + Onboardingofnewsuppliers and evaluationofexistingtechnicalservicesuppliers + Cooperation in organizingmeetings and preparing meeting minutes + Organizationofinventoriesofservicetechnicians’ consignmentstock + Cooperationwiththeaccounting department on inventoriesofmedicaldevices and servicetools + Preparationofpriceoffersforrepairsorotherserviceactivitiesforcustomers **Main** **responsibilities** **(** **regional** **/** **global** **level):** + Activeparticipation in global and regionalprojects (e.g., implementation and migration to newsystems) and subsequentsharingofbestpracticesamongcountrieswithinthe cluster + Cooperation on processanalyses (Power BI, database programs) + Preparation and management of data forkey performance indicators (KPIs) in Service Administration + Cooperation on processanalyses (e.g., contractcoverage, devicecosts,etc.) + Organization and facilitationofregularservicecommunitymeetingsattheregional level + Harmonization and streamliningofadministrativeprocessesamongcountrieswithinthe cluster **Required** **qualifications** **,** **knowledge** **, and** **skills** **:** + Secondaryschooleducation + Englishat a communicative level (dailywritten and spokencommunication) + Goodcommunicationskills, accuracy, responsibility, systematicapproach + Very goodknowledgeof MS Office + Goodorientation in applications and database programs (SAP, SharePoint, Teams)