Server Support Specialist with Polish General Information Req # WD00085907 Career area: Services Country/Region: Poland City: Warsaw Date: Monday, July 28, 2025 Working time: Full-time Additional Locations: * Poland Why Work at Lenovo We are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visitwww.lenovo.com, and read about the latest news via ourStoryHub (https://news.lenovo.com/) . Description and Requirements We are seeking a skilled and customer-focused Server Support Specialist fluent in English and Polish to join our Infrastructure Solutions Group (ISG). In this role, you will be the point of contact for hardware and software support, ensuring high-quality resolution of technical issues and maintaining exceptional customer satisfaction. Key Responsibilities + Serve as the primary contact for ISG hardware, software, and overall problem resolution. + Manage cases end-to-end, ensuring timely and effective resolution. + Provide live technical support via phone, chat, and eTicketing systems. + Collaborate with Geo Level 1 agents, Level 3 OEM agents, and development teams. + Own resolution of software, hypervisor, configuration, infrastructure, and usability issues. + Handle complex, collaborative cases involving Level 3 teams and hardware/software development. + Perform hardware problem determination and coordinate with service delivery providers. + Maintain high customer satisfaction through professional communication and effective problem-solving. Requirements + Minimum 3 years of direct contact center experience in Intel and AMD-based hardware environments. + Prior experience as a Level 2 contact center agent. + Strong troubleshooting skills at the solution level, including data collection and architectural analysis. + Willingness to work shifts, including weekends and holidays. + Ability to work in a hybrid setting (3 days in the office and 2 days work from home) Preferred Skills & Certifications(but not required) Technical knowledge of VMware, Microsoft, Red Hat, and SUSE operating systems. Certifications: Microsoft: MCSA, MCSE (Server OS, Infrastructure, Cloud) VMware: VCP-DCV, VCIX-DCV Red Hat: RHCSA, RHCE, RHCA (Datacenter, Cloud, High Availability) SUSE: SCA, SCE, CLP, Rancher Nutanix: NCA, NCP-MCI, NCM-MCI Containers: Rancher, Kubernetes, Docker, Tanzu Hyperconverged Technologies: Nutanix, Azure, VSAN What We Offer + A dynamic and collaborative work environment. + Opportunities for professional growth and certification. + Competitive compensation and benefits package. + Life Insurance + Private Medical Insurance + Pension Plan + Multisport Card + Employee Assistance Program, e.g., for health, legal & financial consultancy + Internal E-learning Development Platform Available for Employees We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class. Additional Locations: * Poland * Poland AI PROCESSING NOTICE We use AI-based tools to support some of our processes (e.g. online interviews recordings and transcripts) in order to achieve better efficiency, accuracy and for our documentation purposes. AI can make mistakes, but we always make sure that the outputs are manually reviewed by a human. You can always opt-out or contact us in case of any question.