Full-Time Hourly Rate: $19.00 Hvo

As a Server at Hyatt Vacation Club (HVC), you will be responsible for making meaningful moments for Owners, members, and guests. As a Server, you will take orders from and serve food and beverages to Owners and guests. 

You will add to the success of the HVC team by maintaining high standards and providing the best service. You will need to have a flexible schedule, communicate clearly with coworkers and guests, and follow the company's rules in all situations. Your responsibilities will also include but are not limited to, setting tables according to the type of event and service standards, answering questions on menu selections, and checking in with guests to ensure satisfaction with each food course and/or beverages. This position may require a background check and/or drug screen contingent on company policy and state and local requirements. Specific job duties may differ by property, size of team, or facility. Join our expanding team and become a valuable member where everyone is connected by care and inclusivity. 

Job Requirements

Physical Ability— Perform physical tasks such as moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 25 pounds without assistance. Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time or for an entire work shift.  

Work Schedules— Maintain availability to work a fluctuating schedule, based on business needs, which may include days, nights, weekends, and holidays.  

Education, Certification, or Licenses Preferred – High School Diploma or G.E.D. Equivalent preferred. Customer Service-related work experience is preferred but not required.  No Supervisory Experience is required. 

Competencies –Personal Attributes: Dependability, Presentation, Safety Orientation, Positive Demeanor, Adaptability/ Flexibility, Stress Tolerance, Sales, Integrity 

Interpersonal Skills: Customer Service Orientation, Diversity Relations, Teamwork 

Organization: Multi-tasking, Time Management 

Communication: Listening, English Language Proficiency, Applied Reading 

Skills: Beverage Knowledge, Menu Knowledge 

Handling Money: Cash Handling, Cash Register 

Essential Functions

General Food and Beverage Services

Maintains cleanliness of work areas throughout the day, practicing clean-as-you-go procedures 

Communicates additional meal requirements, allergies, dietary needs, and special requests to the kitchen 

Sets tables according to the type of event and service standards, including types of linens, glassware, plate/chinaware, and silver/flatware, ensuring all supplies meet quality standards  

Inspects the cleanliness and presentation of all china, glass, and silver prior to use 

Follows appropriate procedures for serving alcohol 

Owner/Guest Relations

Addresses guests' service needs in a professional, positive, and timely manner 

Thanks guests with genuine appreciation and provide a fond farewell 

Welcomes and acknowledges each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible  

Anticipates guests' service needs, including asking questions of guests to better understand their needs watching/listening to guest preferences, and acting on them whenever possible 

Listens and responds positively to guest questions, concerns, and requests using brand or property-specific processes (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust   

Engages guests in conversation regarding their stay, property services, and area attractions/offerings 

Assists individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines 

Assists other associates to ensure proper coverage and prompt guest service   

Closing Duties

Completes closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist 

Steps of Service

Presents physical and accurate check and process payment, adhering to all cash handling and credit policies/procedures  

Checks in with guests to ensure satisfaction with each food course and/or beverage   

Answers questions on menu selections and checks with kitchen staff whenever additional clarification is necessary   

Communicates with the kitchen regarding the length of wait for food items, recook orders, and product availability 

Communication

Speaks to guests and coworkers using clear, appropriate, and professional language 

Cash/Bank Handling 

Records transactions in the POS system at the time of order 

Counts bank at end of shift, completes designated cashier reports, resolves any discrepancies, deposits receipts, and secures bank  

Follows property control audit standards and cash handling procedures   

Transports bank to/from the assigned workstation, following security procedures  

Obtains assigned bank and ensures accuracy of contracted monies, obtaining change required for expected business level, and keeping bank secure at all times  

Processes all payment methods in accordance with accounting procedures and policies 

Policies and Procedures

Protects the privacy and security of guests and coworkers. Maintains confidentiality of proprietary materials and information 

Ensures uniform, nametags, and personal appearance are clean, hygienic, professional, and in compliance with company policies and procedures 

Provides assistance to individuals with disabilities, including assisting visually, hearing, or physically impaired individuals within guidelines 

Working with Others

Supports all coworkers and treats them with dignity and respect 

Partners with and assist others to promote an environment of teamwork and achieve common goals 

Handles sensitive issues with associates and/or Owner/guests with tact, respect, diplomacy, and confidentiality 

Develops and maintains positive and productive working relationships with other associates and departments 

Quality Assurance/Quality Improvement

Complies with quality assurance expectations and standards 

Safety & Security

Reports work-related accidents, or other work-related injuries/illnesses immediately upon occurrence to manager/supervisor or lead 

Identifies and corrects unsafe work procedures or conditions and/or reports them to management and security/safety personnel 

Follows company and department safety and security policies and procedures to ensure a clean, safe, and secure environment   

Uses proper equipment, wear appropriate personal protective equipment (PPE), and employ correct lifting procedures, as necessary, to avoid injury 

Follows property-specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters 

Follows policies and procedures for the safe operation and storage of tools, equipment, and machines 

Completes appropriate safety training and certifications to perform work tasks 

Work Environment

Work Area Expectations:

Frequently Asked to Perform the Following

Lift/Carry/Push/Pull Items that Weigh up to 25lbs. without assistance. 

Work a schedule that includes specific shifts and hours that may fluctuate based on business demands. 

Work in environments with exposure to outdoor elements, including cold, heat, sun and rain 

Use of computerized stationary and/or mobile Point of Sale (POS) system to ring in guest orders, process payment and complete shift end reports 

Use of Computer, telephone, and other office equipment 

Ability to work both indoors and outdoors 

Stand 

Walk 

Sit 

Climb Stairs 

Bend 

Stoop 

Crouch 

Reach 

Grasp 

Occasionally Asked to Perform the Following

Exposure to high levels of noise 

Taste food to ensure quality 

Site Specific Requirements

Free On-Site Parking  Department celebrations Associate Appreciation Week Monthly associate recognition and reward programs Stipend for work shoes

Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Posted February 28, 2026