Job Description Summary

Deliver exceptional food and beverage service to guests in the restaurant, lounge, in-room dining, and banquets in accordance with hotel standards. Responsible for taking orders, serving food and drinks, busser, handling payments, and maintaining cleanliness and organization throughout service areas. Support setup, breakdown, and restocking duties to ensure smooth daily operations.

Job Description

Standard

Specifications: Requirements are representative of minimum levels of knowledge, skill/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently.

Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests.

Qualifications

•    Minimum 21 years of age (to serve alcohol).
•    2 years’ experience in fine dining or upscale service environment.
•    Strong communication and guest service skills.
•    Ability to lift 25 lbs. and stand for extended periods.
•    Proficient in basic math and POS systems.
•    Team-oriented, with attention to detail and a strong work ethic.

Expected Hours of Work

Flexibility to work variable days, including weekends and holidays, is required.

Flexibility to work variable shifts (days, nights, overnights) is essential.

Key Responsibilities

Greet and serve guests promptly and courteously.

Take food and beverage orders, upsell menu items, and input orders into POS system.

Deliver orders accurately to tables or guest rooms.

Maintain knowledge of menus, beverages, allergens, wine pairings, and specials.

Ensure tables are properly set, maintained, and cleared between courses and after service.

Assist in restaurant setup, side work, and closing duties.

Support bussing, food running, and in-room dining as needed.

Adhere to state liquor laws and hotel service standards.

Handle guest inquiries and complaints professionally.

Maintain cleanliness and organization of service areas, trays, and equipment.

Full job description will be provided at the interview

Note:

A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.

Go Beyond @SonestaHotels
We are an organization built on people, thoughts, and ideas, all working towards fulfilling our simple mission: to wow every guest, team member, partner, and community we operate in by delivering quality, value, and amazing hospitality. We will achieve our mission by being passionate about exceeding expectations—by being persistent, resilient, and constantly seeking new and creative ways to succeed. "Doing the Right Thing" and "Going Beyond" are the principles that guide our every action.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be an exhaustive list of all responsibilities or qualifications for the job. This job description is subject to change at any time.
 

Additional Job Information/Anticipated

Pay Range

Hourly compensation of $16.50 - $22.00. Base pay offered may vary depending on various factors, including but not limited to job-related knowledge, skills, and specific/overall experience.

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

Medical, Dental and Vision InsuranceHealth Savings Account with Company Match401(k) Retirement Plan with Company MatchPaid Vacation and Sick DaysSonesta Hotel DiscountsEducational AssistancePaid Parental LeaveCompany Paid Life InsuranceCompany Paid Short Term and Long Term Disability InsuranceVarious Employee Perks and DiscountsHospital IndemnityCritical Illness InsuranceAccident Insurance

Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.