About Us

Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. 

Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.

•    Winner of Comparably’s Award for Best Global Culture in 2024, 2023, 2022 and 2021 
•    Gold Stevie Award Winner for Great Employers in 2024 and 2022
•    We foster an exciting culture of creativity, connection, and commitment

Read more about our culture: Stories

Job Summary

As the SEO Manager, you will be a key member of our product team, ensuring that Qelp-powered content on client websites is highly discoverable, optimized for AI-driven search engines, and aligned with the latest SEO best practices. Your role is critical in improving the searchability, engagement, and effectiveness of our self-service solutions, making them an essential tool for our clients’ digital success.

Primary Job Responsibilities

SEO Strategy:

Develop and implement SEO strategies that enhance the visibility of Qelp-powered content on client websites, ensuring it aligns with the latest AI-driven search trends. 

Technical SEO:

Work with development teams to optimize structured data (schema markup), metadata, and indexing strategies to improve search engine understanding of Qelp solutions. 

Content Optimization:

Ensure that AI-generated self-service content is search-friendly, well-structured, and aligned with SEO best practices for voice search, AI chatbots, and featured snippets. 

AI and SEO Integration:

Adapt Qelp’s self-service knowledge bases and troubleshooting guides to AI-driven search behaviors, improving content discovery and reducing reliance on customer support. 

Performance Monitoring:

Utilize tools like Google Search Console, SEMrush, Ahrefs, and others to analyze the effectiveness of Qelp-powered content on client websites, identifying areas for improvement. 

Algorithm Adaptation:

Stay ahead of Google's Search Generative Experience (SGE), zero-click searches, and AI-driven indexing changes, ensuring our clients stay competitive in organic rankings. 

Collaboration:

Work closely with product managers, developers, and content strategists to implement search-friendly content structures across multiple client environments. 

Client Success Impact:

Optimize the Qelp platform’s performance to ensure our solutions drive higher customer engagement, reduced support costs, and improved self-service adoption.  Required Skills and Experience Bachelor's degree in Marketing, Business, Data Analytics, or a related field. Minimum of 4 years of experience in SEO, with a proven track record of improving organic visibility in a B2B SaaS or enterprise product environment. Strong experience in technical SEO, including structured data, indexing, and AI-driven content optimization. Expertise in SEO tools such as Google Search Console, SEMrush, Ahrefs, and Moz. Experience working with AI-driven search and generative AI content strategies is a plus.  Our offer Competitive compensation package Excellent learning and development opportunities (AI, technology, evolving BPO landscape) Growth opportunities within an expanding team   Fully remote working available Working alongside a team of high-caliber and dynamic leaders  Excellent work-life balance culture 

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