**Job Description** **Where you’ll work:** Remote/ India **IT and Tech Ops at GoTo** A career with GoTo's IT and Tech Ops team is anything but ordinary. As part of the Digital Workplace Team, you'll be critical in delivering innovative solutions that simplify work, enhance productivity, and create delightful experiences for our globally distributed workforce. Your work will impact the tools and technologies that our coworkers rely on to collaborate, deliver products, and serve customers worldwide. Join us and be part of shaping the future of work. **Job Summary:** We are seeking a Senior Zscaler Automation & IAM Engineer with advanced expertise in Identity and Access Management (IAM), automation, and “Zscaler as Code.” The ideal candidate will be responsible for securely designing, coding, and managing Zscaler solutions with a strong focus on IAM integrations, authentication/authorization policies, and role-based access controls at scale. The candidate will ensure robust, automated controls for user and group management, policy assignment, and seamless integration with enterprise identity providers. **Your Day to Day** **As a** **Senior Zscaler Automation & IAM Engineer** **, you would be working on** + Design and implement automated solutions for provisioning, configuring, and managing Zscaler (ZIA, ZPA, ZDX) environments with an IAM-centric approach. + Develop codified workflows and Infrastructure as Code (IaC) modules (Python, PowerShell, Terraform, etc.) for secure user/group provisioning, lifecycle management, and policy enforcement in Zscaler. + Integrate and automate Zscaler connections with identity providers (Azure AD, or others.) for SSO/SAML, SCIM provisioning, and seamless authentication flows. + Define and manage role-based access control (RBAC) and least-privilege policies for Zscaler administration using automated guardrails and policy-as-code. + Build and maintain CI/CD pipelines to deploy and test changes in IAM- and policy-related configurations. + Collaborate with IT security, IAM, and DevOps teams to align Zscaler access models and user management workflows across the organization. + Monitor and audit user/group access and policy assignments for compliance, automating risk detection, deprovisioning, and reporting wherever possible. + Lead incident response for IAM-related events in Zscaler and coordinate root cause analysis and remediation. + Stay current on Zscaler API capabilities, identity integration enhancements, and IAM policy best practices, proactively evolving automation codebases. + Mentor team members and drive standardization of IAM best practices within Zscaler and related SaaS tools. **What We’re Looking For** **As a** **Senior Zscaler Automation & IAM Engineer,** **your background will look like:** + Bachelor's or master's degree in computer science, Information Security, or a related discipline. + 5+ years of hands-on experience in automation, including Zscaler administration and configuration. + Advanced scripting and automation experience (Python, PowerShell, RESTful APIs), preferably in security contexts. + Proven track record with cloud security platforms like Zscaler, such as Palo Alto Prisma Access, Cisco Umbrella, Netskope, Cloudflare Zero Trust, or equivalent secure web gateway/Zero Trust solutions. + Deep familiarity with IAM frameworks and integrations: SSO/SAML, SCIM, RBAC, MFA, federation (e.g., Okta, Azure AD, Ping Identity, Google Identity) and IAM solutions such as Auth0, SailPoint, ADFS or AWS IAM. + Demonstrated ability to automate user/group provisioning, policy assignments, and access reviews for cloud platforms (“security as code”/“policy as code” approaches). + Experience with Infrastructure as Code and configuration management tools (Terraform, Ansible, etc.) + Solid understanding of networking (TCP/IP, DNS, VPNs, proxies), authentication protocols, and compliance requirements in hybrid or cloud environments. + Familiarity with CI/CD and DevOps practices for deploying IAM and security configurations as code. + Brings analytical, troubleshooting, communication, and documentation expertise + Ability to collaborate effectively with cross-disciplinary teams in a large enterprise setting. **Preferred Experience & Certifications:** + Zscaler Certified Professional and advanced Zscaler/IAM certifications (e.g., Okta Certified, Microsoft Identity). + Experience integrating Zscaler automation with SIEM, endpoint security, or compliance platforms. + Prior experience leading IAM automation projects in large or federated enterprise settings. **What We Offer** At GoTo, we believe in supporting our employees with a comprehensive range of benefits designed to fit your life—at work and beyond. Here are just some of the benefits and perks you can expect when you join our team: + Comprehensive health benefits, life and disability insurance, and fertility and family-forming support program + Generous paid time off, paid holidays, volunteer time off, and quarterly self-care days and no meeting days + Tuition and reading reimbursement programs to support your continuous learning and professional growth + Thrive Global Wellness Program, confidential Employee Assistance Program (EAP), as well as One to One Wellness Coaching + Employee programs—including Employee Resource Groups (ERGs), GoTo Gives, and our charitable matching program—to amplify your connection and impact + Registered Retirement Savings Plan (RRSP) to help you plan for your future + GoTo performance bonus program to celebrate your impact and contributions + Monthly remote work stipend to support your home office expenses At GoTo, you’ll find the flexibility, resources, and support you need to thrive—at work, at home, and everywhere in between. You’ll work towards a shared goal with an open-minded, cohesive team that’s greater than the sum of its parts. We’re committed to creating an inclusive space for everyone, because we know unique perspectives make us a stronger company and community. Join us and be part of a company that invests in your future, where together we’ll Be Real, Think Big, Move Fast, Keep Growing, and stay Customer Obsessed .Learn more. (https://www.goto.com/company/corporate-responsibility) At GoTo, we’re bold enough to imagine a world of work without limits—where curiosity and AI-driven innovation fuel our constant growth. As the leader in cloud communications and IT, we solve real-world challenges through practical, cutting-edge solutions and an unwavering customer-first mindset. Our culture is rooted in inclusion, ownership, and transparency, fueling an environment where every voice contributes to both personal and collective achievement. Here, collaboration sparks bold ideas, and authenticity is celebrated—empowering you to adapt, evolve, and make a real impact. Join GoTo, and help shape the future of work while accelerating your own growth alongside exceptional people who are redefining what’s possible. GoTo, Inc. is committed to providing equal opportunity in employment to all employees and applicants for employment. No employee or applicant shall be discriminated against in the terms and conditions of employment on the basis of race, color, religious creed, gender, sex, pregnancy, religion, marital or domestic partner status, age, national origin, ancestry, physical or mental disability (including AIDS/HIV), medical condition, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, application for or denial of family and medical care leave and/or pregnancy disability leave, or any other basis protected by federal, state or local law or ordinance or regulation. GoTo, Inc. also prohibits discrimination based on the perception that anyone has one of these characteristics or is associated with a person who has or who is perceived as having any of those characteristics.