JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Job Description

As a Senior Workplace and Reception Coordinator, you play a key role in the Corporate Services team. You are the first point of contact for the front of house team. Ensuring the experience provided is seamless, welcoming, professional, aligned to the highest standards required by JLL and our client is paramount.

Customer Services/ Guest Management

Welcoming all visitors to the client's office

Notifying departmental EA’s and/or meeting host of their guest’s arrival

Coordinating with building lobby and other reception desk

Coordinating with the Catering team as and when needed/arranging catering for local meetings/events

Receiving, fielding, and re-directing internal and external calls

Provide best-in-class client service support and customer experience

Conference Room Management

Proactively managing bookings and resolving meeting room conflicts via EMS /Book-It system

Creating and running daily reports from EMS / Book-It

Liaising with other IT and Global Corporate Services (GCS) functions to ensure meetings run smoothly

Performing daily room checks of all conference rooms; reporting any issues by creating Corrigo/ SNOW tickets and monitoring until issues are resolved

Subscription services: Ensuring newspapers, magazines, and publications are current and neatly displayed

Ensuring the reception area & meeting room are clean and tidy at all times

Ensuring wardrobes are empty of debris, and free and clear to accept guests’ coats and luggage

People Management

Manage the receptionist and ensure smooth daily operation at the concierge counter

Manage proper leave plans for the team.

Arrange a reliever when a receptionist is on holiday or urgent leave

Client / Stakeholders’ Interaction

Interact with clients to share ideas on improving front-of-house services.

Participate in event briefings with clients and share the duties among the team.

Arrange technical support to fulfill event host’s venue requirement

Arrange pantry attendant to set up cutlery

Assist Regional catering team with local events

Office Administration Tasks

Prepare standard operating procedures/ handbook

Proactively ensure smooth team operations and effective collaboration which includes enhancement of timeline to achieve KPIs

Facilities Management requests and FM ticket creation and tracking ensuring tickets are actioned and closed

Reporting facilities issues (e.g., broken / worn furniture, blown light bulbs, dirty floors, carpets, walls etc.) immediately.

Expenses and Invoice Management (JLL PO Request and client invoices)

Courier management/ print services

Stationery inventory management

Confidential Waste Management

Pantry services management

Security requests and monthly access report management

Interact with BMO & Cleaning team.

Support Facilities Manager as the first contact of escalation from Concierge Service when clients’ feedback arises.

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at accomodationrequest@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.