Job Summary

Job Description

What is the opportunity?

As a Senior Workflow Specialist, you will be required to provide a high level of Customer Service to our policy holders, advisors, MGA’s and internal partners. You will be responsible for the generic mailboxes for the individual Life customer service team, and will be required to triage all emails to the appropriate teams and also for responding to all inquiries in a timely manner.

You will also support the overall RBC Purpose (Helping clients thrive & communities prosper) and enhance the overall client experience, by providing accurate information and handling all emails in a timely manner to meet service levels agreements.

Special Conditions

Please note this is a 6 month contract.

What will you do?

•Deliver superior customer service to our Policy Holders, Advisors and internal partners by prioritizing urgent emails to ensure they are handled appropriately

•Triage emails sent to our client services email inbox

•Resolve issues to the satisfaction of the client

•Work collaboratively with others on the team to ensure proper handling of requests and ensure service levels are maintained

•Respond to inquiries that requires product and administration systems knowledge, in addition to knowledge of policy change processes

•Prioritize and manage workload to ensure time is utilized wisely and individual productivity levels are being met.

What will you need to succeed?

Must have

•Minimum 3 years’ experience in a high volume Customer Service environment

•Excellent written and verbal communication skills

•Efficient time management & organizational skills

•Strong interpersonal skills & ability to work in a team environment

•Attention to detail

•Ability to handle high volume of emails

Nice to have

•Knowledge of Ingenium, Bedrock, Career Capsil and Broker Capsil

•Understanding of Life & Health insurance products, processes and legacy systems

•Knowledge of life insurance policy change procedures and guidelines

•Bilingualism (French and English)

What's in it for you?

• Competitive pay and high-earning potential

• All the tools, training, and team support you need to grow your career

• Flexible work/life balance options

• Sophisticated RBCI software tools to boost your productivity

Job Skills

Active Learning, Adaptability, Communication, Customer Service, Detail-Oriented, Group Problem Solving, Interpersonal Relationship Management, Operational Delivery, Product Services

Additional Job Details

Address:

MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR:MISSISSAUGA

City:

MISSISSAUGA

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

INSURANCE

Job Type:

Contract (Fixed Term)

Pay Type:

Salaried

Posted Date:

2025-07-24

Application Deadline:

2025-08-04

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.