Job Description

The CCA Senior Warranty Analyst is a subject matter expert in all aspects of warranty processing and procedures. His/her primary responsibility is to plan and create the region warranty expense budget considering elements such as inflation, price elasticity and car park expected growth as well as to improve the Global Warranty Management system through implementing sound processes and ensuring completion of tasks on time every time. 

Main Activities

- Generate the growth projection of warranty spend and cost savings to report monthly results, objectives, and challenges at the Global Warranty Forum.

- Act as the CCA Mexican representative for all Global Warranty Management system enhancements deliverables.

- Work with local teams in innovation projects that improve the warranty process and contribute to expense reduction.

- Solve distributors and Aftersales district managers questions related to Global warranty system, when facing claim processing issues.

- Successfully execute Warranty and Service Excellence programs and deliver dealer network results.

- Manages the culture within their team, holds themselves and others accountable for demonstrating GM values and cultural behaviors

* Performs other related duties as assigned. 

Qualifications
Required 

Bachelor’s degree in engineering or economics or similar experience3 to 5 years of experience in a similar positionUser of MS Office applications: Word, PowerPoint, Excel, Outlook, etc.Big Data ManagementPower BI (Mandatory)DatabricksStatistical knowledge and data interpretationExcellent communication skills and time managementAbility to express ideas, problems, solutions, recommendations in EnglishAbility to create budget reports and track expenses

What Will Give You a Competitive Edge (Preferred Qualifications):

Subject Matter Expert (SME) for GWMMaster's degree in data mining related fieldKnowledge and experience in vehicle components and repairsField experience with dealers

Competencies

Strong customer focusResults orientedSelf-motivated and self-directed

Hybrid position 3 days at office 2 days working from home

 Note: GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration  now or in the future sponsorship 

General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We respect and value what each individual contribution to our team, including their origin, education, sex, race, ethnic group, sexual orientation, gender expression and / or identity, religious context, age, generation, and disability. We believe that our ability to meet the needs and expectations of an increasingly diverse and global customer base is closely linked to the diversity and inclusion that we experience within General Motors.

If you need a reasonable accommodation to assist with your employment, please mention it to  the recruiter





About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us 

We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.

Non-Discrimination and Equal Employment Opportunities

General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.

Accommodations

General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.