Some careers open more doors than others.

If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further

Within International Wealth and Premier Banking (IWPB), we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our customers look after their day-to-day finances and manage, protect and grow their wealth.
Our wealth management teams provide financial planning and advice and market insight and updates, as well as products in areas such as investments, deposits, insurance, financing and foreign exchange. They include relationship managers, who work to understand the financial needs of clients and create strategies to meet their objectives, as well as technical product experts, sales managers and support staff

HSBC India’s Wealth Management business is a key pillar of the bank’s strategy, offering an integrated suite of investment, protection, and wealth planning solutions to a diverse set of customers across affluent, high-net-worth, and global client segments. Leveraging HSBC’s global reach, strong domestic presence, and advanced capabilities at GIFT City, the business is positioned to deliver holistic client experiences through seamless digital platforms, personalized relationship management, and innovative product offerings. The franchise continues to focus on building differentiated customer journeys, driving revenue growth through wealth products, and ensuring a high standard of governance, operational control, and customer-centric service delivery.

Principal Responsibilities:

The role of SVP Head – Client Journeys, Platforms Controls is responsible for shaping and executing the strategic vision for digital wealth management across all client segments. The role holder manages the end-to-end client journey design, platform ecosystem management, customer digital experience, commercialization of wealth platform capabilities, stakeholder management and compliance oversight, ensuring best-in-class experiences for clients while driving measurable business growth, resilience, and adherence to regulatory standards. This role holder will partner closely with business heads, technology, compliance, operations, and external fintech partners and act as the strategic custodian of the bank’s digital wealth proposition, ensuring alignment with global wealth strategy and future-proofing the platform ecosystem.

Key Responsibilities

Wealth Client Journeys

Define and lead the vision, strategy, and roadmap for end-to-end digital wealth journeys across onboarding, goal planning, investment execution and client reportingAct as the owner for all digital wealth journeys and platforms, ensuring a consistent and high-quality client experience across mobile, web, and staff-assisted channelsEstablish, adapt, maintain, and continuously enhance immersive customer and Relationship Manager (RM) journeys across all wealth-related platforms

Wealth Platform Leadership

Own the strategic direction and lifecycle of the bank’s wealth platforms (investment onboarding and execution engines, advisory tools, reporting platforms) and align with group future stateDrive technology modernization and establish strategic partnerships with market intermediaries, and vendors to enrich the platform ecosystemEnsure compliance with extant local regulations and partner with legal and compliance teams to proactively adjust client journeys and platform capabilitiesDrive continuous improvement in platform capabilities, and digital engagement tools and ensure platforms deliver resilience and scalability

Wealth Operations Oversight

Oversee offshore wealth operations units and processes including client onboarding, transaction execution, reconciliations, and client servicingDrive automation and continuous improvement in operational processes, platform capabilities, and digital engagement tools to reduce risk and enhance scaleLeverage operational functions to grow these areas into meaningful revenue contributors

Governance Risk Management

Own and maintain the entire control environment, financial planning process, and risk management framework for the IWS teamOversee and lead subsidiary functions ensuring efficiency, accuracy, and adherence to controlsLead all forums for the team, including preparation and submission of reports to governance committees, risk functions, audit, and regulatory bodiesManage the wealth platform risk, audit, ISR BCP. Oversee DR for wealth systems, ensuring readiness for regulatory and client expectations

Market Activation Platform Commercialization

Define and execute market activation strategies for wealth platforms and journeysPartner with frontline, marketing, and distribution leadership to embed platform usage and client engagementLead commercialization of wealth platforms and drive digital adoption

Stakeholder Management

Build strong partnerships with technology, operations, compliance, and product teams to deliver on business objectivesEngage with global, regional, and local stakeholders and own the VSIP exercise to secure funding for wealth projects, prioritization, and alignment with the broader wealth strategyManage external stakeholder relationships – AMCs, market intermediaries, vendors - ensuring strategic alignment and joint value creation

Some careers open more doors than others.

If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further

Within International Wealth and Premier Banking (IWPB), we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our customers look after their day-to-day finances and manage, protect and grow their wealth.
Our wealth management teams provide financial planning and advice and market insight and updates, as well as products in areas such as investments, deposits, insurance, financing and foreign exchange. They include relationship managers, who work to understand the financial needs of clients and create strategies to meet their objectives, as well as technical product experts, sales managers and support staff

HSBC India’s Wealth Management business is a key pillar of the bank’s strategy, offering an integrated suite of investment, protection, and wealth planning solutions to a diverse set of customers across affluent, high-net-worth, and global client segments. Leveraging HSBC’s global reach, strong domestic presence, and advanced capabilities at GIFT City, the business is positioned to deliver holistic client experiences through seamless digital platforms, personalized relationship management, and innovative product offerings. The franchise continues to focus on building differentiated customer journeys, driving revenue growth through wealth products, and ensuring a high standard of governance, operational control, and customer-centric service delivery.

Principal Responsibilities:

The role of SVP Head – Client Journeys, Platforms Controls is responsible for shaping and executing the strategic vision for digital wealth management across all client segments. The role holder manages the end-to-end client journey design, platform ecosystem management, customer digital experience, commercialization of wealth platform capabilities, stakeholder management and compliance oversight, ensuring best-in-class experiences for clients while driving measurable business growth, resilience, and adherence to regulatory standards. This role holder will partner closely with business heads, technology, compliance, operations, and external fintech partners and act as the strategic custodian of the bank’s digital wealth proposition, ensuring alignment with global wealth strategy and future-proofing the platform ecosystem.

Key Responsibilities

Wealth Client Journeys

Define and lead the vision, strategy, and roadmap for end-to-end digital wealth journeys across onboarding, goal planning, investment execution and client reportingAct as the owner for all digital wealth journeys and platforms, ensuring a consistent and high-quality client experience across mobile, web, and staff-assisted channelsEstablish, adapt, maintain, and continuously enhance immersive customer and Relationship Manager (RM) journeys across all wealth-related platforms

Wealth Platform Leadership

Own the strategic direction and lifecycle of the bank’s wealth platforms (investment onboarding and execution engines, advisory tools, reporting platforms) and align with group future stateDrive technology modernization and establish strategic partnerships with market intermediaries, and vendors to enrich the platform ecosystemEnsure compliance with extant local regulations and partner with legal and compliance teams to proactively adjust client journeys and platform capabilitiesDrive continuous improvement in platform capabilities, and digital engagement tools and ensure platforms deliver resilience and scalability

Wealth Operations Oversight

Oversee offshore wealth operations units and processes including client onboarding, transaction execution, reconciliations, and client servicingDrive automation and continuous improvement in operational processes, platform capabilities, and digital engagement tools to reduce risk and enhance scaleLeverage operational functions to grow these areas into meaningful revenue contributors

Governance Risk Management

Own and maintain the entire control environment, financial planning process, and risk management framework for the IWS teamOversee and lead subsidiary functions ensuring efficiency, accuracy, and adherence to controlsLead all forums for the team, including preparation and submission of reports to governance committees, risk functions, audit, and regulatory bodiesManage the wealth platform risk, audit, ISR BCP. Oversee DR for wealth systems, ensuring readiness for regulatory and client expectations

Market Activation Platform Commercialization

Define and execute market activation strategies for wealth platforms and journeysPartner with frontline, marketing, and distribution leadership to embed platform usage and client engagementLead commercialization of wealth platforms and drive digital adoption

Stakeholder Management

Build strong partnerships with technology, operations, compliance, and product teams to deliver on business objectivesEngage with global, regional, and local stakeholders and own the VSIP exercise to secure funding for wealth projects, prioritization, and alignment with the broader wealth strategyManage external stakeholder relationships – AMCs, market intermediaries, vendors - ensuring strategic alignment and joint value creation

A minimum of 15 years of experience in financial services, preferably with leadership exposure in wealth management, digital platforms, customer journeys, and operational controlProven track record in managing large-scale digital transformation and platform enhancement initiativesStrong understanding of investment and wealth products, operational processes, and risk management frameworksBachelor’s degree in finance, business administration, or a related field is essential; a master’s degree or professional qualification (CFA, FRM, etc.) is preferredDemonstrated ability to lead cross-functional teams and engage with senior stakeholders locally and globally.

Useful Link

Link to Careers Site: ClickHERE

You’ll achieve more at HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited, India

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A minimum of 15 years of experience in financial services, preferably with leadership exposure in wealth management, digital platforms, customer journeys, and operational controlProven track record in managing large-scale digital transformation and platform enhancement initiativesStrong understanding of investment and wealth products, operational processes, and risk management frameworksBachelor’s degree in finance, business administration, or a related field is essential; a master’s degree or professional qualification (CFA, FRM, etc.) is preferredDemonstrated ability to lead cross-functional teams and engage with senior stakeholders locally and globally.

Useful Link

Link to Careers Site: ClickHERE

You’ll achieve more at HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited, India

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