This position is a client facilitation manager role that works with and support Markets Sales to improve client experience. + Support actively sales and contribute to improving the relationship between the entire company and its customers. (Client Experience)　 + Work with Client Specialist to provide the necessary support for our sales activities, as well as deal with negotiations with customers **Responsibilities:** + Enhance client service levels by providing focused service to Markets Japan Sales clients + Drive document negotiations with these clients and accordingly reduce overall backlogs. + Create greater transparency around Credit/Legal requirements in documents, working closely with Sales and Relationship Managers + Manage to make the client / account onboarding as well as KYC / AML process timely and efficient by working together with the relevant Operations and Compliance colleagues + Drive the Markets Japan wide project to review and improve the client / account onboarding process as well as KYC/AML requirements / policies /procedures / templates to achieve the Sales and Client Experience + Drive Firm policy for documentation/ credit initiatives to manage Citi risk profile while balancing the client relationships + Develop themes for client documentation exception requests, and identify streamlined escalation solutions **Qualifications:** + Japanese and English (Professional level) + Sales support and/or marketing experience + Experience in Capital Markets or in Operations, Risk, Client On-boarding, Middle Office or, Understanding of Markets Products or Financial Degree + Experience working in a financial organization or legal space may help + Proficient with Microsoft Office, Bloomberg or credit risk and settlement systems + Excellent interpersonal and communication skills + Superior quantitative / problem-solving skills + Knowledge of the products, clients and business dynamics (flow derivatives, indices, single-stock, exotics, multi asset equity derivative products) will help. + Good understanding of Client Marketing needs + Project management skills + Good understanding of Client documentation and account opening / KYC procedures + Proficient in Microsoft Office with an emphasis on MS Excel + Proven communications and project management skills **Education:** + Bachelor’s/University degree, Master’s degree preferred ------------------------------------------------------ **Job Family Group:** Institutional Sales ------------------------------------------------------ **Job Family:** Institutional Sales Support ------------------------------------------------------ **Time Type:** Full time ------------------------------------------------------ **Most Relevant Skills** Please see the requirements listed above. ------------------------------------------------------ **Other Relevant Skills** For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ _Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._ _If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)_ _._ _View Citi’s_ _EEO Policy Statement (https://www.citigroup.com/global/eeo-aa-policy)_ _and the_ _Know Your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf)_ _poster._ Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.