POSITION: Senior Venue Technology Manager                

DEPARTMENT: IT

REPORTS TO: SVP

FLSA STATUS: Salaried Exempt

LEGENDS & ASM GLOBAL

Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering end-to-end solutions – from venue development and event booking to revenue strategy and hospitality.

Legends brings a 360-degree, data-driven approach across Global Partnerships, Hospitality, Merchandise, and Attractions, working with top-tier clients to deliver exceptional experiences.

ASM Global, the world leader in venue management and live event production, oversees 350+ iconic venues stadiums, arenas, conventions centers and theaters.

Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make legends happen!

THE ROLE   

Reporting to the West Region Venue Technology Manager, the Senior Venue Technology Manager based at SoFi Stadium is primarily responsible for managing technology needs of 6-8 event-based venues in California, including but not limited to the management of third-party vendors, venue technology projects, Point-of-Sale technology (terminals, kiosks, peripherals, etc.), Desktop support and day-to-day management support. Venues include SoFi Stadium, YouTube Theater, Golden1Center, Sutter Health Park, LA Memorial Coliseum and BMO Stadium. The successful candidate will lead a team providing operational support to users and ensures availability, stability and security of business systems and IT infrastructure platforms.

ESSENTIAL FUNCTIONS

Work with venue-based support resources to deliver and actively support point-of-sale, payment, and various other systems that are critical to business operations

Schedule, manage, mentor, and optimize deployment of salaried and hourly venue technology staff

Manage and optimize 3rd party vendor relationships and associated contracts that are key to venue technology, including point-of-sale vendors, digital menu board providers, mobile app providers, loyalty providers, etc.

Work with Corporate Infrastructure team to design, deploy and maintain IT infrastructure and enterprise systems such as corporate email, security, Accounting/Finance systems, collaboration tools, etc.

Work with broader technology team to estimate, design, implement and manage venue technology solutions in support of the business

Manage the evaluation, recommendation, and implementation of third-party technology products and services to accomplish the goals of the organization, which includes providing quality service for guests and maximizing profitability

Increase the productivity and effectiveness of venue technology operations through the definition of standards, best practices and promoting reuse of recommended enterprise technologies

Establish and maintain IT Service Management processes and procedures that can be effectively scaled

Ongoing management of Technology Finance processes such as budgeting, reporting and invoice approval

Responsible for the Project Management and oversight of venue technology projects. Lead project teams to manage delivery schedules and realization of project benefits

Define and communicate end user architecture strategies, principles, standards, policies and procedures

Analyze current application portfolio, installed technology and infrastructure to detect deficiencies and recommend solutions

Act as the business relationship manager between the respective properties and the Corporate Technology department

Act as escalation point for venue technology teams and operators across respective properties

Manage client relationships and expectations for venue technology solutions across respective properties

Gain an in-depth understanding of the organizational needs to provide guidance on strategic and technical direction

Perform additional related duties, tasks and responsibilities as required

Supervisory Responsibilities 

Carries out supervisory responsibilities in accordance with all Legends & ASM policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience            

5+ years of relevant point-of-sale experience, ideally in the Hospitality or Tourism industry

Technical knowledge of IT systems

Experience with Windows 10 and Microsoft Office 365 suite of products

PCI risk and compliance

IT Security and incident response

Skills and Abilities

Ability to motivate and lead teams

Ability to effectively manage and produce in a matrixed environment

Excellent interpersonal and communication skills

Experience with an IT ticketing solution to track and manage issues and requests (e.g. ServiceNow)

Managing external vendors delivering managed IT services

Relevant technical and project management certifications preferred

A wide base of experience in one or more technologies, including systems, client technologies, network, business intelligence and analytics

Excellent written and verbal communication skills, with the ability to communicate with all levels of staff

Excellent organizational skills with the ability to prioritize workload and multitask in a fast-paced environment

Strong problem solving and creative skills, and the ability to exercise sound judgment

High level of integrity and dependability with a strong sense of urgency and result-orientation

Must be able to work varying schedules to reflect the business needs of the organization

20% Travel Required

COMPENSATION

Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

Range: $120,000-$125,000

WORKING CONDITIONS

Location: On Site

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

NOTE:

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends & ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.