The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering User Experience experts with the resources to solve critical problems for the future of our business, which is why we need you. The **Senior User Experience (UX/UI) Designer** will be part of the Asia Segment Experience Design community and will be a champion for conceiving and conducting user research, interviews and surveys, translating them into concepts, wireframes, functional prototypes, for usability testing and iteration. You will work closely with both the regional and local market PO and teams to develop and evolve great customer and agent experiences. **Position Responsibilities:** + Apply conceptual thinking to create world-class digital services across multiple platforms, smartly bringing together user needs, business goals and technical realities. + Translate concepts into designs that illustrate simplicity despite system complexity. + Be a storyteller – A critical element of all our roles is to deliver insights about people and behavior – verbally and visually in a way that generates empathy, emotion, and engagement from the client and design team. + Facilitate client’s problem statement definition by validating product assumptions, advocating for the customer’s perspective, and taking into account the business objectives + Conduct discovery and research to understand the business, and the customer, create service blueprints, journey maps, personas + Work directly with customers and prospects through observational studies, customer interviews, usability testing, and other forms of qualitative and quantitative research to uncover insights, learn about user behaviour and verify design concepts + Take smart risks and champion new ideas + Identify design problems through in-depth analysis of research and ideate elegant solutions and customer experience + Translate concepts into wireframes and mockups that lead to intuitive user experiences, optimized for a wide range of devices and interfaces. + Rapidly test and iterate your designs, using storytelling and rapid prototyping methods, ranging from paper sketching to digital prototyping. + Collaborate with other team members and stakeholders and bring them along at every step of the design process + Work closely with development teams to ensure that design specifications are implemented + Participate as a contributor to an interdisciplinary team that includes other designers, project management, business and brand strategists, and hardware and software developers **Required Qualifications:** + At least 5 to 7 years of dedicated UX design experience designing complex solutions for complete digital environments. + Bachelor's Degree in Design, Psychology, Human-factors or similar discipline + Proficiency in designing complex digital solutions for mobile, tablet, and desktop platforms. + Extensive experience in user-centered design processes, usability testing methodologies, and accessibility standards. + Strong knowledge of creating scalable design systems and large-platform interfaces using tools like Figma. + Ability to lead cross-functional collaborations with engineering, product management, and CX, service design teams. + Expertise in developing design strategies aligned with business goals and user insights. + Deep understanding of human-centered design principles to champion user needs across projects. + Passion for helping teammates, sharing knowledge and experience, and learning from them + Openness to receiving feedback and constructive criticism **Preferred Qualifications:** + Familiarity with HTML5, CSS3, and JavaScript is a plus. + Demonstrable skills in illustration, photography, or diagrammatic expertise and iconography are an advantage. + Experience in designing for AI-driven experiences and interfaces is a plus. + Familiarity with AI design tools (such as Figma AI, Adobe Firefly, Google Stitch) is beneficial. + Experience in creating AI-driven experiences and interfaces is also advantageous. **_When you join our team:_** + We’ll empower you to learn and grow the career you want. + We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. + As part of our global team, we’ll support you in shaping the future you want to see. **Acerca de Manulife y John Hancock** Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com . **Manulife es un empleador que ofrece igualdad de oportunidades** En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente. Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a recruitment@manulife.com . **Modalidades de Trabajo** Híbrido