Description Revolutionizing the storytelling experience is just part of an Central Learning Solutions (CLS) UX Researcher's daily to-do list. You'll design and conduct comprehensive user studies to uncover deep insights about learner behaviors and preferences. You are customer obsessed, and every research question you pursue will be driven by your profound understanding and curiosity about the customer experience. Just when it seems that a product is understood, you will devise a new study to uncover hidden user needs. You immerse yourself in the customer experience and the world around you to uncover insights and drive meaningful innovations. As an expert in research methodologies, you guide teams to valuable discoveries, leaving no question unasked; you're passionate about uncovering both the overarching patterns and the nuanced details. The passion of synthesizing findings is matched only by the excitement of sharing actionable insights with your team. You're eager to refine your research techniques and expand your analytical toolkit, but it's the collaborative journey of discovery with your team that truly motivates you. Key job responsibilities - Own all aspects of the user research (study design, recruiting, moderation, analysis, reporting, communicating) - Evaluate which user research methodology approaches work, and which don’t - Design and conduct a wide spectrum of studies, ranging from quick usability tests on UserTesting in order to uncover friction in the user experience to diary studies on dScout and foundational interviews to uncover people's core needs, motivations, and goals - Experiment with and integrate AI technologies throughout the research process and product development lifecycle, such as building storyboards and prototypes, and using AI to support research tasks - Become a domain expert in the entertainment and media industry through use of prototypes and complementary products, as well as reviewing industry trends to develop a deep product intuition that guides your research - Communicate the results of your research and the impact on product, and future user research About the team At Central Learning Solutions, we believe learning has the power to transform lives. It is why we work with some of the world’s leading learning creators to produce and share the right training with our 1+millions global employees. We are dreamers and inventors who come from a wide range of backgrounds and experiences to empower and inspire each other. Imagine your future with us. Basic Qualifications - 5+ years of proven success leading User Research projects with demonstrated impact experience - Experience with all aspects of research (study design, recruiting, moderation, analysis, reporting) - Experience in leading User Research projects with demonstrated impact - Have a portfolio demonstrating past work experience and deliverables (e.g., study plans, reports, personas) - Bachelor's degree in HCDE, Human Factors, Cognitive Psychology, or a related field - Experience working with interdisciplinary teams to execute product design from concept to production Preferred Qualifications - Master's degree in Human Factors, HCDE, Cognitive Psychology or equivalent - Experience that includes strong analytical skills, attention to detail, and effective communication abilities, or experience in managing and troublshooting network - Experience handling ambiguous or undefined challenges through strong problem solving abilities - 10+ years of planning, designing, developing and delivering consumer software experience Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $137,000/year in our lowest geographic market up to $226,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.