Are you passionate about creating compelling B2B products and services? At JP Morgan Chase, you’ll have the opportunity to shape new ventures and drive user satisfaction through delightful digital experiences. Our business accelerator teams are at the forefront of product innovation, working with diverse professionals to build solutions that matter. We value intellectual curiosity, collaboration, and a customer-centric mindset. If you thrive in a fast-paced environment and want to make a real impact, this is the place for you.

Job Summary:

As a UX Designer in the Digital team within the business accelerator, you will design, build, and manage new B2B products and solutions that put customers first. You’ll work alongside designers, user researchers, product managers, and engineers to create end-to-end experiences. Your role will focus on experience design for digital products and services, balancing strategy, user research, and visual design. You will help foster a collaborative, customer-focused culture and drive innovation across the organization.

Job Responsibilities:

Drive product design excellence, balancing craft with business impact and upholding quality and consistency in design deliverables
Define and create complex end-to-end products and services from concept to launch
Deliver design artifacts across all project phases, including concept development, production, and documentation
Lead and support user research initiatives, stakeholder engagement, and design workshops
Advocate for customer-centric design using insights and data to inform user experiences
Partner with the design system team to represent customer and business needs
Collaborate with other disciplines to provide feedback and context for design and research
Present and communicate design work and recommendations to stakeholders across the organization
Manage stakeholders, resolve issues affecting design quality, and identify opportunities for innovation
Mentor and support designers, fostering best practices and methodologies
Champion a collaborative, customer-focused design culture within the organization
 

Required Qualifications, Capabilities, and Skills:

Proven experience in hands-on product design roles, demonstrating craft and problem-solving in end-to-end environments
Strong portfolio showcasing UX processes such as user journeys, wireframes, prototypes, user research, and usability testing
Experience using data and customer insights to inform design decisions
Effective communication of design solutions and ability to articulate the value of design in product development
Awareness and practical understanding of current technologies relevant to digital experiences
Ability to develop and sustain cooperative working relationships with peers, managers, and stakeholders
Proficiency with modern design systems, prototyping software, and design tools (Figma preferred)
Comfortable prototyping and designing at different levels of fidelity
Thrives in a fast-paced, collaborative, cross-functional environment
Bachelor’s degree in Design, HCI, or related field, or equivalent professional experience

Preferred Qualifications, Capabilities, and Skills:

Experience working on complex B2B/SaaS/enterprise tools

Experience with Atlassian suite (Jira & Confluence) is desirable
Experience with B2B applications preferred