Sage is transforming its global digital experience—and user research is central to that journey. As a User Researcher, you’ll lead impactful, end-to-end research programmes that directly influence our optimisation, personalisation, and web strategies across sage.com in 20+ global markets.

You’ll deliver insight that drives action, strengthens commercial performance, and champions customer needs across strategy, design, and delivery. Working in a fast-paced, data-rich environment, you’ll translate complex user behaviours into clear, measurable recommendations that inform decision-making.

AI integration is a strategic priority. While deep expertise isn’t required, we’re looking for someone with strong curiosity and a willingness to explore its potential. You’ll actively explore and implement ways to integrate AI into research workflows to improve speed, accuracy, and impact, setting standards and sharing best practices across the wider team.

Location - Hybrid, 3 days per week out of our Newcastle office.