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Short Description:  A Senior Cisco Unified Communications Consultant/Architect to provide professional services in support of its Cisco IP Telephony initiatives. This will focus primarily around planning and engineering activities in support of the specific proj initiatives
Complete Description:  A qualified Senior Consultant will perform in a staff augmentation role to work with other members of the DTMB NTSD Voice Services team.  Contractor will follow all established standard processes and procedures to plan, design, deliver, document and support assigned IP Telephony and IP Contact Center requests for new service and/or changes involving existing Agency clients.  This position is also responsible for the troubleshooting and repair of these services.  This includes use of SoM NTSD standard delivery service management tools (BMC Remedy and SMMS).  Specialist level qualifications on Telecommunications components such as Oracle (Acme Packet) Session Border Controller, Cisco Call Manager, Session Manager, CUBE, UCCX, PCCE, Attendant Console, Informacast, switches, routers, gateways, IP phone sets and other related devices such as analog adaptors.

SkillRequired / DesiredAmountof ExperienceBachelors DegreeRequired  Overall experience with Cisco Unified Communications/VoiceRequired8YearsCisco certifications preferred (CUCC, CCNA, CCNA Voice, CCNP)Highly desired  ITIL v3 Foundation for ITI Service Management certificationDesired  Cisco CUCM platform maintenance and supportRequired5YearsCisco UCCX platform maintenance and supportRequired3YearsCisco PCCE platform maintenance and supportRequired2YearsCisco SME maintenance and supportRequired2YearsOracle SBC SIP platform maintenance and supportDesired2Years