Job Posting Description The **Senior Transition Analyst** role offers a unique opportunity to lead and support critical business transitions, including process migrations, system implementations, and service onboarding. It provides exposure to cross functional operations and the chance to influence how change is delivered across the organization. By ensuring smooth, compliant, and efficient transitions, Senior Transition Analysts help maintain business continuity and operational excellence. Their work directly supports our mission to deliver consistent, high-quality service while driving innovation and transformation across teams. **Position Responsibilities:** + Support in transition and project management of initiatives related to continuous improvement of processes, promoting digitization and expense reduction initiatives. + Support of the Company, Divisional and Operations strategy Individual Responsibilities that define and manages the scope, strategy, requirements, and implementation of transitions and projects. + Ensure that assigned projects are completed within budgets and schedules while meeting client business objectives. + Identify, analyze, mitigate, document, and control project risks. + Support in effective and regular communication within the project team, stakeholders, sponsors, and management. + Coordinate in establishing contract terms and conditions and ensure compliance in the scope of work and KPIs. + Maintain queue of report requests from initiation through to completion, including their detailed requirements. + Participate in business analysis activities to maintain reports and enhancements requests as needed. + Create report standards and best practices or guidelines for repeatable processes. + Provide detailed source analysis and data mappings to implement new data sources/integrations. + Fully document all data processes and technical design for transparency and on-going support. Shared Responsibilities: + Share best practices and initiatives with other functional areas in Operations. + Ensure delivery of services from key vendors. + Customer Experience + Process Improvement and Expense Management + Compliance and Risk Management **Required Qualifications:** + At least 2 - 3 years transition or project management experience + 3 – 5 years’ experience in BPO, shared services or financial services + Post-secondary education and equivalent business experience + Monitor transition milestones, risks, and issues, and escalate as needed. + Ensure compliance with internal controls, audit requirements, and standard operating procedures + Prepare and maintain transition documentation, reports, and dashboards + Thorough understanding of products, administration compliance, operations and systems including business desktop applications, and relevant financial products. + Detail-oriented with a proactive mindset. + Strong sense of accountability and ownership. + Adaptable to change and comfortable working in dynamic environments. **Preferred Qualifications:** + PMP Certification **_When you join our team:_** + We’ll empower you to learn and grow the career you want. + We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. + As part of our global team, we’ll support you in shaping the future you want to see. **Acerca de Manulife y John Hancock** Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com . **Manulife es un empleador que ofrece igualdad de oportunidades** En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente. Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a recruitment@manulife.com . **Modalidades de Trabajo** Híbrido