Insulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod® product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating.
We are looking for highly motivated, performance driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it!
Position Overview:
Insulet, makers of the OmniPod pump for Type 1 Diabetes, is one of the fastest medical device companies in the industry and we are expanding our TrackWise Salesforce Development team! Insulet has been a Sparta/Salesforce customer for many years, and as a result, leverages many of the features provided by Salesforce. This role is a great opportunity to be hands on system architecture and project delivery across a broad range of Salesforce Developer/Architect skills. Working in a dynamic, collaborative team environment, the successful candidate will be responsible for supporting Insulet’s TrackWise Complaint Management System which is an app on Salesforce App Store. We are looking for a dynamic TrackWise Salesforce Technical Architect to join our team! You will play a key role in enhancing TrackWise processes. The TrackWise Salesforce Technical Architect / Developer will work with internal teams together to develop custom solutions to fit end-to-end business process goals across various organizations including Post Market, CRM and GCx teams.
Responsibilities:
Serve as a hands-on Technical Architect / Developer for TrackWise Digital Complaint Management System (Salesforce App on App Store)
Implement Salesforce customizations such as custom fields and objects, page layouts, validation rules, Flows, process builders, Visualforce pages, and APIs and maintain them over time
Aid in examining business requirements to determine system changes and improvements
Fulfill business requirements with creative and effective technical designs
Customize solutions to support business requirements and drive important business decisions by developing in Flow, Visualforce, Apex and Java
Work cross-functionally with key stakeholders
Ability to intricately learn the business’ workflows & processes and to become a knowledgeable in how the business’ systems interconnect
Synchronize the evaluation, scope, and completion of new development requests
Experience with establishing appropriate requirements, definition, design, and other related project and system documentation. Must be very comfortable authoring validation documentation.
Serve as escalation point for fellow technical leads, analysts, developers on all technical questions or issues
Assess new tools and software, create POCs, and offer recommendations to optimize the enterprise TrackWise landscape
Work proactively to identify and remove technical debt and security vulnerabilities
Mentor new and existing team members
Develop and support new apps using Apex, Flows, Aura and LWC framework for internal and external users
Conduct on-going review of TrackWise instance to ensure operational stability and compatibility with evolving business needs
Communicate effectively with business users on the status of enhancements, projects, and open production support tickets.
Occasional off-hour support of production applications/processes should issues arise outside of business hours
Performs other duties as assigned.
Education and Experience:
Bachelor’s Degree or its equivalent in a Science, Engineering, or Technical discipline. Will accept any suitable combination of education, training experience for the position. Will accept a bachelor’s equivalent based on a combination of education as determined by a professional evaluation service.
Master’s Degree in Computer Science, technical field or relevant discipline is a plus
Certifications- Platform Developer I and Platform Developer II certification preferred. System and Application Architect certifications are a plus
Proficient in Aura framework and Lighting Web Components Experience
Experience working on web technologies like HTML, JavaScript, and CSS
Experience building webservices using SOAP, REST, XML, JSON
Skills/Competencies:
Strong knowledge of custom Salesforce development including Apex, Visualforce, basic administration, flows, reporting and general design concepts
Strong understanding of Salesforce best practices, functionalities, licensing, and limitations (when to use configuration versus code, governor limits)
Excellent capacity to observe important details, and the ability to multi-task, prioritize, and escalate tasks
Highly Substantial troubleshooting skills
Sufficient interpersonal and communication skills
Proven ability to create and test systemic, repeatable, and scalable processes
Strong comprehension of Salesforce.com best practices, sandboxes, change management, data management & architecture, and usability & functionality
A documented history of successfully completing projects.
A demonstrated ability to understand and translate complex requirements
Proven success at converting business requirements to project plans with reasonable deadlines
Self-sufficient, flexible, and motivated team player capable of managing several activities simultaneously.
Positive, results driven, rational, logical, team player.
Ability to rapidly learn and take advantage of new concepts, business models, and technologies.
Ability to work independently & on multiple projects against deadlines.
Ability to work in a deadline focused, dynamic environment, consistently produce deliverables within agreed upon timelines.