Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

This job is responsible for leading a team to develop best practices and set operational standards. Key responsibilities include leading the plan, design, and implementation of complex solutions, applying knowledge of technology, and communicating technology solutions across audiences including technical, managerial, business executives, senior executives, and/or vendors. Job expectations may include coaching, mentoring, providing feedback and career development to members of the team, directing team activities, and adhering to defined practices and policies to obtain results.

Vaulting Services Operational leadership for the banks critical services, including CyberArk and Secrets Vault. This work directly drives adherence to GIS Identity Access Management Policy and supports SIAI 230320-202421 Protection/Rotation for Enterprise Critical Infrastructure Service (ECI) and 230412-202803 Protection/Rotation for Application Service Accounts (PCS).These SIAIs require service accounts to be vaulted in a GIS approved solution. 

Responsibilities:

Provides leadership in defect, incident, problem, and change review meetings and release activities as applicable, developing reliable and repeatable solutions to technology issuesManages the stability, resiliency, reliability, and performance of a wide array of supported systemsProvides point of escalation for team members, peers, and partner teams, and shares the leadership Point of Contact for triage of high priority incidents or consulting engagementsMentors staff, provides technical leadership across the organization, and participates and helps with the resource interview and onboarding processesDirects appropriate teams to ensure alerts, monitoring, dashboards, and processes are established appropriately for new projects and initiativesPerforms access reviews, conducts compliance activities, and serves as a delegate for administrative processesSupports change implementations and proactively identifies potential issues resulting from the changes

Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

Opportunity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company Great Place to Work goalsManager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvementEnterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributionsRisk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issuesPeople Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performanceFinancial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisionsEnterprise Talent Leader: Assesses talent and builds bench strength for roles across the organizationDriver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work

Required Qualifications:

5+ years’ experience in vaulting technologies and be able to manage a large enterprise foot printProficient in vaulting technologies including Secrets Vault, CyberArk and Vaulting Products in AWS and Containerized Technology   Experience with DMZ technologies and managing infrastructure in this configuration  Seasoned Infrastructure Operations ManagerEffective leader who can work across and up and down an organization to meet objectivesClient focused mindset with a goal to always provide a high level of service and maximum uptime

Desired Qualifications:

OpsDev background and be able to assess and focus on automation and operational efficiencyBasic level of experience in AI technology and be able to leverage for Operational improvement

Skills:

CollaborationInfluenceProduction SupportRisk ManagementSolution DesignAnalytical ThinkingArchitectureInnovative ThinkingResult OrientationStakeholder ManagementAdaptabilityAutomationDevOps PracticesProject ManagementSolution Delivery Process

Shift:

1st shift (United States of America)

Hours Per Week: 

40