Senior Technology Services Lead Pennington, New Jersey;Jersey City, New Jersey; Charlotte, North Carolina **To proceed with your application, you must be at least 18 years of age.** Acknowledge Refer a friend **To proceed with your application, you must be at least 18 years of age.** Acknowledge (https://ghr.wd1.myworkdayjobs.com/Lateral-US/job/Pennington/Senior-Technology-Services-Lead\_25036748) **Job Description:** At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! This job is responsible for leading a team to develop best practices and set operational standards. Key responsibilities include leading the plan, design, and implementation of complex solutions, applying knowledge of technology, and communicating technology solutions across audiences including technical, managerial, business executives, senior executives, and/or vendors. Job expectations may include coaching, mentoring, providing feedback and career development to members of the team, directing team activities, and adhering to defined practices and policies to obtain results. Vaulting Services Operational leadership for the banks critical services, including CyberArk and Secrets Vault. This work directly drives adherence to GIS Identity Access Management Policy and supports SIAI 230320-202421 Protection/Rotation for Enterprise Critical Infrastructure Service (ECI) and 230412-202803 Protection/Rotation for Application Service Accounts (PCS).These SIAIs require service accounts to be vaulted in a GIS approved solution. **Responsibilities:** + Provides leadership in defect, incident, problem, and change review meetings and release activities as applicable, developing reliable and repeatable solutions to technology issues + Manages the stability, resiliency, reliability, and performance of a wide array of supported systems + Provides point of escalation for team members, peers, and partner teams, and shares the leadership Point of Contact for triage of high priority incidents or consulting engagements + Mentors staff, provides technical leadership across the organization, and participates and helps with the resource interview and onboarding processes + Directs appropriate teams to ensure alerts, monitoring, dashboards, and processes are established appropriately for new projects and initiatives + Performs access reviews, conducts compliance activities, and serves as a delegate for administrative processes + Supports change implementations and proactively identifies potential issues resulting from the changes **Managerial Responsibilities:** This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above. + Opportunity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company Great Place to Work goals + Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement + Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions + Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues + People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance + Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions + Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization + Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work **Required Qualifications:** + 5+ years’ experience in vaulting technologies and be able to manage a large enterprise foot print + Proficient in vaulting technologies including Secrets Vault, CyberArk and Vaulting Products in AWS and Containerized Technology + Experience with DMZ technologies and managing infrastructure in this configuration + Seasoned Infrastructure Operations Manager + Effective leader who can work across and up and down an organization to meet objectives + Client focused mindset with a goal to always provide a high level of service and maximum uptime **Desired Qualifications:** + OpsDev background and be able to assess and focus on automation and operational efficiency + Basic level of experience in AI technology and be able to leverage for Operational improvement **Skills:** + Collaboration + Influence + Production Support + Risk Management + Solution Design + Analytical Thinking + Architecture + Innovative Thinking + Result Orientation + Stakeholder Management + Adaptability + Automation + DevOps Practices + Project Management + Solution Delivery Process **Shift:** 1st shift (United States of America) **Hours Per Week:** 40 Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates. To view the "Know your Rights" poster, CLICK HERE (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12.pdf) . View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) . Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank’s required accommodation request process before your first day of work. This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.