Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. **Senior Technology Business Analyst – Defined Benefits Administration** Are you looking to apply your business analysis expertise while also leveraging hands-on programming and technical problem-solving skills? Do you enjoy debugging complex system behavior, building new functionality, and supporting mission-critical benefit administration platforms? **About the Role** The Senior Technology Business Analyst partners closely with business stakeholders and technology teams to analyze requirements, improve processes, and deliver technology solutions within a Defined Benefits administration environment. This role goes beyond traditional analysis, requiring strong technical acumen, the ability to debug system issues, and the capability to build and enhance functionality within established systems. The position serves as a key liaison between business users, operations teams, and developers to ensure solutions are accurate, compliant, and aligned with business objectives. **Responsibilities** + Analyze business processes, systems, and workflows within defined benefits administration platforms to identify gaps, risks, and improvement opportunities. + Gather, review, and validate business, functional, and technical requirements, ensuring alignment with system functionality and end user experience. + Translate complex business and plan rules into detailed, actionable specifications that can be implemented or enhanced within the system. + Actively debug system behavior by comparing requirements, plan rules, configuration, and code logic to identify root causes of issues and discrepancies. + Develop and enhance system functionality using Visual Basic, including maintenance of existing logic and creation of new features to support plan administration, calculations, and processing. + Utilize XML to analyze data exchanges, troubleshoot integrations, and support web-based debugging or development activities. + Collaborate closely with business stakeholders, operations teams, developers, QA, and project managers throughout the full delivery lifecycle. + Support system testing, user acceptance testing (UAT), and production implementations, ensuring results align with documented requirements and plan design. + Maintain accurate and comprehensive documentation, including technical requirements, process flows, technical logic, and migration documentation. + Communicate status, risks, dependencies, and technical issues clearly to both business and technology audiences. **Requirements** + 5+ years of experience as a Business Analyst in a technology-driven environment, with significant exposure to complex systems. + Demonstrated experience supporting defined benefit pension plans, retirement systems, or benefits administration platforms. + Strong understanding of the software development lifecycle (SDLC). + Hands-on Visual Basic programming experience, with the ability to read, debug, and build system logic. + Proven ability to debug production and pre-production issues by analyzing requirements, plan provisions, configuration, and code behavior. + Working knowledge of XML, including its use in data exchanges, integrations, and web-based debugging or development. + Ability to translate complex business, operational, and regulatory requirements into clear technical documentation and executable solutions. + Experience using requirements management and collaboration tools such as JIRA, and Microsoft TFS. + Strong written and verbal communication skills, with the ability to work effectively across business, operations, and technical teams. + Must have the ability to translate technical concepts, system logic, and code into clear, plain-language explanations for business and client stakeholders. **Preferred Experience** + Direct experience working with client contacts who own the plan administration. + Experience in environments with high regulatory, accuracy, and audit requirements. + Experience in Excel spreadsheet modeling, macro programming, and building custom automated solutions for manual processes. **Flexible Working** At Conduent, we value individuality and flexible working arrangements. In this role, you can expect: + **Remote Work: Enjoy the flexibility of working from home while optimizing your work-life balance.** **Working for You** We offer perks and rewards designed to support you: + **Health & Welfare Benefits:** Comprehensive plans tailored to your needs, effective from day one. + **Retirement Savings:** Robust programs to help you secure your financial future. + **Employee Discounts:** Access to a wide range of discounts on merchandise, services, travel, and more. + **Career Growth Opportunities:** Paths for advancement within a global organization. + **Paid Training:** Learn while you earn with award-winning learning platforms. + **Paid Time Off:** Competitive PTO packages to help you recharge. + **Great Work Environment:** Join an award-winning culture that values diversity and inclusion. **Join Us:** At Conduent, we are united by a shared mission. We understand that our success is driven by the success of our associates. When you join us, you’ll find opportunities to: + Bring your authentic self to work every day. + Grow and thrive both personally and professionally. + Make a meaningful impact with our clients, in our communities, and for the millions of people we serve. With over 50,000 associates in 24 countries, you’ll be part of a global team that’s shaping the future — for the company and for yourself. Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is ($85,000 -$100,000) Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form (https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf) . Complete the form and then email it as an attachment to FTADAAA@conduent.com . You may also click here to access Conduent's ADAAA Accommodation Policy (http://downloads.conduent.com/content/usa/en/document/cdt\_adaaa\_accommodation\_pol.pdf) .