Career Area:

Product Support

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Caterpillar’s Go-to-Market group, part of the Resource Industries Sales, Services, and Technology division, is looking for a Technical Representative to support our Surface Mining Equipment across Northern BC, Yukon, NWT, Alberta (non-oilsands), and Saskatchewan.

This isn’t just a job—it’s a mission. You’ll be the boots on the ground, the technical expert, and the trusted advisor who ensures our mining customers keep their machines running at peak performance. Your work will directly influence uptime, customer satisfaction, and Caterpillar’s bottom line.

What Makes This Role Exciting?

Own the Uptime: You’ll tackle complex product challenges head-on, helping customers and dealers resolve issues quickly and effectively.

Drive Innovation: Lead the charge on New Machine/Market Introductions (NMI), ensuring smooth rollouts of cutting-edge mining equipment.

Shape the Future: Your insights will help shape product improvements, service strategies, and dealer capabilities across a vast and dynamic territory.

Build Powerful Partnerships: Work side-by-side with dealers and customers, becoming a trusted voice in the field and a key player in Caterpillar’s success.

What You’ll Do

Champion customer satisfaction by building strong relationships and ensuring fair value delivery.

Guide dealers through the Product Problem Management process to maximize machine uptime.

Lead NMI programs and ensure successful deployment of new mining machines.

Advise on Product Improvement Programs, keeping costs in check and timelines on track.

Deliver technical presentations that highlight machine improvements and service advantages.

Apply your deep understanding of market needs to influence product and process enhancements.

Administer warranty and goodwill settlements, ensuring policy compliance and customer satisfaction.

Collaborate with Service Specialists to elevate dealer performance and service quality.

What You’ll Gain

A front-row seat to the latest in mining technology and innovation.

A chance to grow your technical, business, and leadership skills in a high-impact role.

The opportunity to work with a global leader in heavy equipment and make a real difference in the field.

What skills you will have:

Technical Excellence: Direct field experience working with dealers and customers in the mining or related industry. Working knowledge of Mining equipment, machine lifecycle and economics, product support, condition monitoring, applied failure analysis, and equipment maintenance practices.

Safety Excellence: Conduct tasks with a Safety-first mindset, ensuring Customer and Dealer Safety Regulations are understood and practiced. 

Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and the ability to leverage that information in creating customized customer solutions. Understanding of Caterpillar Dealer coverage and operations.

Products and Services: Deep product knowledge, application experience with equipment and production technologies.

Relationship Management: Superior relationship-building skills and the ability to execute through a team of Caterpillar, Dealer, and Customer personnel.

Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.

Effective Communications: Superior communication skills – both written and verbal – that range from operational and technical discussions to Dealer Principal and Executive presentations.

Top Candidates will also have:

Mining Experience.

6-Sigma or project management experience. 

Knowledge of Caterpillar products, policies, and procedures.

Additional Information:

Domestic relocation assistance is available. The primary location for this position is Edmonton, AB. Locations within the assigned territory may be considered.

This position requires 50-60 % travel.

Sponsorship is not available.

What you will get:

Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world.

Here you earn more than just wage, because we value your performance, we offer a total rewards package that provides:

Competitive Base Salary

Annual incentive bonus plan*

Medical, dental, and vision coverage

Paid time off plan (Vacation, Holiday, Volunteer, Etc.)

Defined Contribution Pension Plan

Employee Share Purchase Plan

Short and long-term disability coverage

Life Insurance

Employee Assistance Programs

Relocation is available for this position.

Posting Dates:

July 28, 2025 - August 10, 2025

Caterpillar is an Equal Opportunity Employer.  Qualified applicants of any age are encouraged to apply

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