The Red Hat Global Support Services (GSS) team is looking for a Senior Technical Support Engineer for Red Hat OpenShift to join us in South Korea. In this role, you will help resolve issues for enterprise customers by providing high-level technical support and sustaining engineering services to maximize uptime and reduce IT costs. You'll work as part of a team dedicated to resolving issues quickly and efficiently. You'll collaborate with our customers, top developers, and architects and assist our technical support engineers with complex and challenging issues. As a Senior Technical Support Engineer, you will also partner closely with development engineering teams and work alongside some of the brightest developers in the open source community. This is a great opportunity to work for one of the fastest-growing enterprise software and services companies and the leading provider of open source software and solutions. Successful applicants must reside in a country where Red Hat is registered to do business.

What You Will Do

Partner with the Red Hat OpenShift Online and OKD.io community to develop and review patches and test casesUse tools like cURL, Git, Docker, Kubernetes, strace, and Wireshark to investigate and troubleshoot technical issuesServe as a senior member of the team, working large numbers of complex casesRecord customer interactions, including investigation, troubleshooting, and resolution of issuesManage your workload to ensure that all customer issues are handled and resolved in a timely mannerAnalyze upstream development against current customer-reported defects and develop patches to resolve issuesWork closely with Red Hat's development engineering team and assist production support engineers and technical account managersDemonstrate considerable judgment in selecting methods and techniques to obtain solutionsMaintain a commitment to providing the best experience possible for Red Hat's customersAssist in the development of comprehensive and reusable self-service solutions for future incidents

What You Will Bring

5+ years of experience working as a support or development engineer for Platform-as-a-Service (PaaS) provider or hosting service5+ years of experience with Linux or UNIX operating systemsExperience working with hosted applications or large-scale application deploymentsExperience with Docker, Kubernetes, VMware, Open vSwitch, Red Hat Application Services, Apache Tomcat, Node.js, and Ruby and Python web frameworksExperience with developer workflows and continuous integration (CI) using Jenkins and continuous delivery (CD) paradigmsGood understanding of Linux tools with an emphasis on cURL, Git, Docker, Kubernetes, strace, and WiresharkSolid development-level experience with multiple programming languages and experience writing patches or pull requestsCommitment to providing the best experience possible for Red Hat's customersAdvanced language skills in English

The following are considered a plus:

Bachelor's degree in a technical field, engineering, or computer scienceExperience with Linux operating system installation, configuration, upgrades, and maintenanceUpstream involvement in open source projects and patches submitted for upstream inclusionRed Hat Certified Engineer (RHCE) certification

About Red Hat

Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.

Inclusion at Red Hat
Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.

Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

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