Do you want to be part of a team focused on making AWS the worlds most trusted cloud services provider to National Security, Defense, and National Law Enforcement mission customers around the world? Are you a details-oriented technical program manager looking for an opportunity to work on solving some of the world’s most interesting and pressing customer challenges? Do you want the opportunity to lead bar raising technical roadmap discussions with AWS builder teams? Are you adept at earning trust across diverse stakeholder teams to reach commitments, and then deliver outcomes across independent teams? If you are ready to step into a role that balances global customer facing engagements with internal service owner engagements across Amazon Web Services, this may be the next role you are looking for.

Key job responsibilities
In your role, you will be part of a technical solutions team focused on supporting common National Security, Defense, and National Law Enforcement interests operating in hyper-scale commercial cloud. Your specific role will be Senior Technical Program Manager responsible for a portfolio of technical programs supporting multiple governments delivering on mission workloads in the cloud.

Your responsibilities will begin and end with thinking like an owner. This includes engaging with customers, collecting data, distilling voice of customer to produce cloud service feature requests and driving them to completion, earning trust among diverse customers and AWS internal stakeholder teams, and bringing organization and rational prioritization to a portfolio of diverse, concurrent, and seeming unrelated actions. As a owner/builder at Amazon, you will rely on and be asked to author and own compelling data driven narratives designed to lead technical service builder teams to understand and commit to delivering new bar raising outcomes. You embrace accountability to include tracking and reporting progress using outcome focused metrics (data), AWS common practices, and mechanisms.

A day in the life
Your time will be balanced between working with AWS service teams, service product owners, and senior service manager owners to understand, prioritize, and manage service feature enhancements tied to voice of customer. The other half of your day will be spent working with our global field teams and directly with customers to gain voice of customer perspectives, and develop cloud adoption commitments tied to specific feature enhancements. You will be asked to combine these two perspectives to establish, manage, and report a portfolio of technical projects spanning multiple AWS service teams and dependent customer facing project.

About the team
Our team is global in both perspectives and in physical locations. The diversity of mission, and operational context makes our customer community both challenging and exciting. Our customers think differently, act differently, and are by definition scrappy because of their relative small size and exposure to risk compared to larger national security and defense programs and countries. We work hard, have fun, and we make history in terms of breaking through long held mental models. Join our team to learn more.

Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.