At Amazon we believe that every day is still day one.
We are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. The Technical Process Specialist plays a critical role in ensuring the quality of digital print assets prior to production; as well as supporting internal teams in researching, resolving, and improving processes for file ingestion and printing/manufacturing. An ideal candidate will be a self-starter who is passionate about discovering and solving complicated problems, learning complex systems, working with data, process excellence, sharing technical knowledge with others and effectively communicate with stakeholders. We offer a challenging, stimulating work environment where individuals have the ability to make an immediate impact on improving quality for our customers.


Key job responsibilities
• Define solutions and SOPs when met with ambiguity
• Own and prioritize daily work allocation based on business needs to meet SL and communicate risks proactively
• Defect analysis with complex deep diving
• Manage file review teams, provide training, coaching and conduct performance audits
• Own cross-functional projects or elements of programs that cut waste or improve experience
• Use data to drive decisions
• Make decisions that impact user experience at scale
• Communicate with stakeholders with intent to educate and influence
• Define new risks and roadblocks within ambiguous problems
• Meet individual team-bound metrics, while also influencing cross-functional stakeholder metrics
• Available to work evenings and weekends as needed