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What this job involves

We are seeking a highly skilled and experienced Senior Engineering Manager to join our team as a Technical Lead for Client’s corporate offices, Colocation Data Center (COLO DC). In this role, it will be responsible for overseeing all technical aspects of the space infrastructure for client, ensuring that all work performed within the space is done to a high quality and without impact to the client through effective change management. It will also lead improvement projects, manage on-site technicians/operations staff/vendor partners, and serve as the technical subject matter expert for complex issues.

The role overseas the execution of the day to day technical requirements to support the Workplace team and our vendor partners, ensuring compliance to SOPs and SLAs

A key aspect of this role is to work hand in hand with other service partners such as Security and Dining Services, with Landlords as relevant, to deliver on consistency of service to Occupants and Guests

MAJOR RESPONSIBILITIES

Transforming to the Workplace Team of the future

Resolve technical problem in a timely manner to enhance Occupant Experience

Escalate technical issues where required

Commitment to deliver the best level of service every time through attention detail

Identify opportunities to improve technical service delivery to benefit the workplace

Trusted partner to deliver all GRE requirements aligned to GRE OE codes

Strive for Continuous Improvement implementation

Manage the Technicians and Engineers proactively

Assisting with the preparations of strategic plans, budgets, and client reports, including financial reconciliation for service contract accounts

Functional operational control to deliver excellence every time

Understand the operational & technical requirements of the site and ensure that current contracts are maintained to provide necessary supplies and services

Implement and manage the change control process

Be able to resolve problems and improve operations

Client/Stakeholder Management (in support of the Technical Services Lead)

Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators

Deliver an exceptional quality of service to the Client, as reflected by Client feedback

Communicate effectively with Clients and vendors at the ground level to create customer delight

Work with all related parties on timely delivery of all services

Leadership / Staff Management/ Team Participation

Actively encourage an environment that supports teamwork, co-operation, service and performance excellence and personal success

Operations Management

Manage, review and execute all Engineering/technical service contracts, including inspections and quality management of service delivery

Develop and implement building procedures and effective measures to ensure simplification and accuracy of work methods and reliability of systems implementation of SOP/EOP and training programme for staff

Ensuring an adequate supply of materials and service for the proper operation of the buildings and enter into supply and service contracts as approved by the client

Preparation of tender documentation, evaluation of tenders and preparation of contracts as defined by the main agreement

Ensure the implementation and management of Risk & Safety work practices to mitigate the risk of services interruption to client’s operation

Co-ordinate with Building Managers & the Business Units on Project issues

Develop and implement innovative programmes and processes that reduce the utility costs, increase productivity and increase the savings

Co-ordinate with Building operation teams in setting up and sustaining the best maintenance standards and practices

Manage a programme of inspections for the property on Energy conservation, Maintenance practices, Utility management and Risk management procedures

Implement and oversee the pre-emptive maintenance programme to reduce the risk of sudden failures of critical equipment

Conduct regular audits on process to ensure the procedures are being followed and adhered with by the FM staff

Contribute to the Monthly Management Report

To provide the coaching/mentoring for Engineers, or subordinates and guide them to develop their own development plans and to review and to measure their performance regularly

Ensure all safety procedures, including Crisis Management/ Business Continuity and Emergency Procedures are maintained at all times

Ensure all works are compliance with statutory regulations on fire, health and safety standards

Ensure that service delivery teams and on-site contractors undergo a Health and Safety Induction prior to deployment

Prepare thought through risk assessments for self-delivery

Respond to critical out-of-hours issues & participate as a key team member in responses to emergency situations

Coordinate, manage and oversee vendors to perform a wide range of workplace-related services

Ensure service deliverables meet SLAs and KPIs

When necessary raise risks to Workplace Experience Site Lead for further investigation

Cost saving mind-set that drives value for service as every level

Conduct data analysis report when necessary

Escalate reoccurring problem and possible solutions to Engineering and Workplace team

Located on site at the clients offices

Mobile as required to cover multiple sites

Managing all technical service contracts, including inspections and quality management of service delivery

Implementing building procedures and performance measures to ensure simplification and accuracy of work methods and reliability of systems

Ensuring an adequate supply of materials and service for the proper operation of the buildings and enter into supply and service contracts as approved by the client

Share best practices and new ideas to further support the Workplace Experience Team

Assisting with the preparations of strategic plans, budgets, and client reports, including financial reconciliation for service contract accounts

Ensure the implementation and management of Risk & Safety work practices to mitigate the risk of services interruption to client’s operation

Co-ordinate with Building Managers & the Business Units on Project issues

Co-ordinate with Building Operation teams in setting up and sustaining the best maintenance standards and practices

Deliver a programme of inspections for the property on Energy conservation, Maintenance practices, Utility management and Risk management procedures

Deliver /oversee the pre-emptive maintenance programme to reduce the risk of sudden failures of critical equipment

Follow the  SOP/EOP and training programme for staff

Participate in regular audits on process to ensure the procedures are being followed and adhered with by the FM staff

Adhere to all safety procedures, including Crisis Management/ Business Continuity and Emergency Procedures are maintained at all times

Ensure all works are compliance with statutory regulations on fire, health and safety standards

Ensure that service delivery teams and on-site contractors undergo a Health and Safety Induction prior to deployment

Review COLO DC monthly reports to ensure clients standards are achieved, and works in partnership with COLO DC services provider and client team to ensure 100% uptime. The Senior Technical Manager is to be available for for incident management in COLO DC, to escalate the incident to different Line of Business (LOB) based on Standard of Procedure (SOP) and update progress until it is settled.

CANDIDATE SPECIFICATION:  KEY SELECTION CRITERIA

Ideal Experience

University degree or equivalent professional qualification in engineering field

Over 10 years practical experience in Engineering and Data Center Operation and Management. 

Excellent verbal and written communication skills

Fluent in English (verbal) and Cantonese

Knowledge of Occupational Safety requirements

Strong PC literacy and able to manage daily activities using various systems, such as BMS, and other computerized control/monitoring system

Ability to effectively communicate and interact with all levels of people

Holder of Higher Cert/Higher Diploma/Degree or above in Building, Mechanical, Electrical or Facilities Management with minimum 6 years’ experience in related discipline

Holder of REW A0 is preferable, but not a must;

Knowledge of HVAC, Fire Protection System, Electrical system and BMS system  Has experience in CRAC, UPS, Chiller plant or Data Centre operations is required

Knowledge of Occupational Safety requirements

Strong PC literacy and able to manage daily activities using various systems, such as BMS, and other computerized control/monitoring system

5 working days per week

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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