Job Summary

Provide second and third level support and perform some operations and compliance activities required to provide a robust and reliable mobility infrastructure for all Business, Functional, and Geographical units within RBC

Job Description

Client accountabilities:

Provide second or third level support for the mobility infrastructureAnalyze and troubleshoot medium to high complexity mobile issues on Android and Apple devicesStrong proficiency with both Android and iOS operating systemsExperience in troubleshooting and support of Mac OSCollaborate and contribute on initiatives to enhance overall Mobile support operationsEstablish strong working relationships with internal support partners to proactively identify and act on incident trends / emerging issuesInitiate knowledge articles (KB’s) for trending incidentsWork closely with Product and Operation team members to resolve technical issues, improve current products, and develop new ones.Collaborate with Operations to follow-up with vendors on open tickets/problems, submitted enhancement requests, and planned activitiesPrioritize regularly to effectively and efficiently respond to business and operations needsAn exceptional communicator able to articulate technical issues in plain languageA problem solver with initiative to develop a plan, take ownership, and deliver solutionsNot afraid to challenge the status quo and share new ideas/solutions with the team2 yrs of recent experience with Mobile Device Management systems, troubleshooting and support of mobile devicesExperience with or a desire to learn development and automationOvertime as required24/7 On-Call support rotation (potential)

Experience:

Strong MDM (Mobile Device Management) experience. E.g. MaaS360, AirWatch, IntuneKnowledge and support experience with mobile operating systems – iOS and AndroidKnowledge and support experience with Mac OSStrong verbal and written communication skillsStrong problem solving, decision making, research, and analytical skillsEnthusiasm, an aptitude for learning, and the willingness to make a differenceAbility to work well within and across teamsAbility to identify and discuss technical issuesAbility to take personal initiative (i.e., determining and launching new ideas and approaches)Technical writing and system documentationSound knowledge of RBC IT internal and ITSM processes

Job Skills

Analytical Thinking, Apple Macintosh, Customer Service, Enterprise Mobility Management (EMM), Group Problem Solving, Mac OS Support, Mobile Device Management (MDM), Mobile Operating Systems, Mobile Support, Mobile Telephones, Personal Initiative, Teamwork, Troubleshooting

Additional Job Details

Address:

330 FRONT ST W:TORONTO

City:

TORONTO

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-07-22

Application Deadline:

2025-07-29

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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