Digital Business Services (DBS)

Our GCIO organisation plays a critical role for the bank. This team partners with the businesses to build the platforms, systems, and products that our customers use every day. We keep people’s money and data safe, and are at the forefront of driving innovation for our businesses, customers, and colleagues.

We are currently seeking an experienced professional to join our team.

In this role, you will:

· Utilize DevOps principles to streamline software development and deployment processes, ensuring continuous delivery and high-quality outputs.

· Work in an agile environment, focusing on small, low-risk changes for high cadence release cycles, typically releasing to production daily or multiple times per day.

· Take ownership and accountability for production incidents, in terms of timely communication, escalation and incident hygiene.

· Support service resilience, service sustainability and recovery time objectives are met for all the software solutions delivered.

· Provide technical support and end user services, handle incident tickets, conduct user training, and assist with BCP configuration and drill testing.

· Provide regulatory support, including new regulatory system setup, regulatory PC maintenance, security patch management, and regulatory drill test.

· Support new branch deployments and other business projects.

· Provide VIP support for CNQ(headquarter) senior users.

· Provide support for important events, townhall, meetings held in CNQ.

· Manage the life cycle of PC asset in CNQ, optimize inventory, and handle procurement, and disposal processes.

· Help ITSO(IT Service Owner) / IT PM through all relevant IT and Business governance processes if required.