Digital Business Services (DBS)

Our GCIO organisation plays a critical role for the bank. This team partners with the businesses to build the platforms, systems, and products that our customers use every day. We keep people’s money and data safe, and are at the forefront of driving innovation for our businesses, customers, and colleagues.

We are currently seeking an experienced professional to join our team.

In this role, you will:

Impact on the Business / Function

Contribute to the effective support of production services.Contributes to operations and technical support of IT systems.Contributes to successful implementation of IT projects.Controls the incident and problem management process of production services.

Customers / Stakeholders

Contributes to establish an effective IT operation service delivery.Contributes to maintain a professional relationship with business.Contributes to keep a high Quality IT service

Leadership Teamwork

Leadership as performance role modelContributes to the team development and performanceParticipate in training and skill transfer.Contributes to standards and guidance setupContributes to balance staff’s work life balanceContributes to develop team work

Operational Effectiveness Control

Maintains currency of technical documentation and procedures.Contributes to the upkeep of IT standards and adherence to Group strategy and policy.Maintain HSBC internal control standards, implement and observe Group Compliance Policy and maintain awareness of operational risk and minimize the likelihood of it occurring.Implement and observe Group Compliance Policy and maintain awareness of operational risk and minimize the likelihood of it occurring