In this role, you will:

Lead or participate in managing all installed systems and infrastructure within the systems Operations functional areaContribute to increasing system efficiencies and lowering the human intervention time on related tasksReview and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availabilityWork with vendors and other technical personnel for problem resolutionLead team to meet technical deliverables while leveraging solid understanding of technical process controls or standardsCollaborate with vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availabilityIncident Management: Triage and resolve production incidents, engage partner teams, and communicate status updates to business usersProblem Management: Manage support tickets and perform root cause analysis to drive long-term solutionsChange Management: Track scheduled changes, review post-change outcomes, and develop remediation plansMonitoring & Alerting: Implement and customize alerting tools based on application thresholds; enable business transaction monitoringBCP Support: Coordinate and document efforts to ensure application resiliency; participate in scheduled BCP test eventsCapacity Management: Support capacity planning and provide application metrics to planning teamsAudit & Compliance: Participate in audit activities and provide production environment data to auditorsAutomation: Develop scripts and dashboards to automate routine platform tasksOn-call Support: Provide deployment support and carry pager for after-hours incident response.

Required Qualifications:

4+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education4+ years of experience in IT Service Management (ITSM), with a strong background in incident, problem, and change management processes3+ years of Proficiency in leveraging observability platforms such as BigPanda, ThousandEyes, Grafana, Prometheus, Splunk Observability, and AppDynamics to enhance service reliability and performance monitoring3+ years of experience working with Red Hat Enterprise Linux and Kubernetes, with a strong focus on Red Hat OpenShift Container Platform (OCP)Strong skills in deploying, managing, and troubleshooting containerized applications in hybrid cloud environments, ensuring high availability and scalability.

Desired Qualifications:

Experience in project management and stakeholder engagementExcellent problem-solving skills and a passion for innovationStrong decision-making abilitiesExcellent communication and collaboration skills.

Job Expectations:

This position is not eligible for visa sponsorshipThis position offers a hybrid work scheduleNeed to be available for on-call supportThe flexibility to work in ad-hoc shifts when required.

Pay Range
 

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.

$41.83 - $74.04

Benefits

Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.

Health benefits401(k) PlanPaid time offDisability benefitsLife insurance, critical illness insurance, and accident insuranceParental leaveCritical caregiving leaveDiscounts and savingsCommuter benefitsTuition reimbursementScholarships for dependent childrenAdoption reimbursement

Posting End Date:

7 Oct 2025

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

 

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.