It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. **What you get to do in this role:** _Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry._ **Software Development** ◦ Design, develop, test, deploy, maintain, and improve software in **Go** and **Python** . ◦ Build **scalable, reliable backend services/APIs/microservices** with clear SLAs and contracts. **Code Quality & Standards** ◦ Ship clean, well-documented, maintainable code with **unit/integration tests by default** . ◦ Participate in design/code reviews; enforce **linters** , **static analysis** , and style guides. **Systems Design & Architecture** ◦ Design **fault-tolerant, high-throughput** systems: concurrency models, performance tuning, caching, data partitioning. ◦ Integrate with relational/NoSQL stores, streams/queues, and **cloud-native** services. **Troubleshooting & Reliability** ◦ Diagnose and resolve production issues across service/network/data layers to reduce **MTTR** . ◦ Instrument with **Prometheus/OpenTelemetry/Grafana** ; define actionable alerts tied to **SLOs** . **Collaboration & Delivery** ◦ Partner with Product, QA, and engineers to shape requirements and deliver iteratively in **Agile** . ◦ Author crisp **design docs/ADRs** and runbooks; provide thoughtful PR reviews and mentorship. **Cloud Integration** ◦ Design solutions on **AWS/Azure/GCP** (compute, storage, networking, IAM) with the right managed services. ◦ Build with **Docker/containerd** and operate **Kubernetes** (ingress, autoscaling, secrets, config). **CI/CD & Automation** ◦ Automate build/test/release (GitHub Actions/GitLab/Jenkins) with **canary/blue-green** and safe rollbacks. ◦ Codify infra with **Terraform** (modules/workspaces) and adopt **GitOps** (Argo CD/Flux). ◦ Create internal **CLIs/SDKs** and scripts (Go/Python/shell) to remove toil and speed dev workflows. **Security & Compliance** ◦ Implement **OAuth2/OIDC/JWT** , manage secrets (AWS Secrets Manager / Azure Key Vault / GCP Secret Manager), enforce **least-privilege IAM** . ◦ Bake in security checks (SAST/DAST, dependency scanning, **SBOM/signing** ) and follow CIS/benchmarks. **AI & Intelligent Automation** ◦ **Accelerate engineering** with AI (tests, scaffolding, code review) using curated prompts/guardrails. ◦ **Deliver AI/RAG features** and embed AI in ops (log/alert triage, ChatOps); ◦ **Ensure quality/safety/cost** via eval sets, telemetry & token tracking, and PII-safe redaction/rate limits. **To be successful in this role you have:** **8-10+ years** building/operating high-scale **backend APIs and platforms** with end-to-end ownership. • **Go expertise:** idiomatic design; goroutines/channels; context/timeouts; sync patterns; memory/GC tuning; **pprof** /benchmarks; race detector; generics; clean error handling. • **API design & productization:** REST/ **gRPC** ; OpenAPI/Protobuf; versioning; pagination/filtering; partial responses; **idempotency keys** ; retries/backoff; circuit breakers; **rate limiting/quotas** ; SDK generation; deprecation strategy. • **Data & caching:** PostgreSQL/MySQL schema design, migrations, transactions, pooling, replicas; **Redis** (cache-aside/write-through), locks, TTLs; messaging with **Kafka/SQS/Pub/Sub** , DLQs, “exactly-once-ish” via idempotency. • **Reliability & observability:** structured logs (slog/zap), request/correlation IDs, **OpenTelemetry** traces/metrics/logs, dashboards & **SLOs/error budgets** ; feature flags; blue-green/canary; chaos/soak tests. • **API security:** OAuth2/OIDC/JWT, mTLS, RBAC/ABAC, input validation, **OWASP API** best practices; secrets via **Secrets Manager/Key Vault/Secret Manager** ; KMS and audit logging. • **Kubernetes ops:** EKS/AKS/GKE; cluster upgrades; HPA/VPA; PDBs; network policies; ingress/gateways; storage classes. • **Cloud depth:** Strong in **one** (AWS/Azure/GCP) with working knowledge of the others. • **CI/CD & supply chain:** GitHub Actions/GitLab/Jenkins; multi-stage pipelines; contract/integration tests; **k6/Vegeta** load tests; linters/static analysis; **SBOM & cosign** ; admission controls/policy-as-code. • **Communication & leadership:** clear design docs/ADRs, constructive reviews, mentorship, crisp incident comms. • **AIOps :** pragmatic use of embeddings/vector stores and **RAG** for runbooks/KB, with evals, cost/latency tracking, and PII-safe guardrails. JV20 **Work Personas** We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here (https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/other-document/careers/new-world-of-work-personas.pdf) . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. **Equal Opportunity Employer** ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. **Accommodations** We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. **Export Control Regulations** For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.