**Job Summary** We are seeking a Senior Systems Engineer with 2 to 4 years of experience to join our team. The ideal candidate will have expertise in Dynatrace ITIL V4 Service Now and Unix with a strong background in Retail Banking. This hybrid role involves rotational shifts and does not require travel. The candidate will play a crucial role in maintaining and optimizing our systems to ensure seamless operations. **Responsibilities** + Oversee the monitoring and performance of systems using Dynatrace to ensure optimal functionality. + Provide support and troubleshooting for Unix-based systems to maintain system integrity. + Utilize Service Now for incident management and service requests to ensure timely resolution. + Implement ITIL V4 practices to enhance service delivery and operational efficiency. + Collaborate with cross-functional teams to address system issues and improve performance. + Conduct regular system audits and generate reports to identify areas for improvement. + Develop and maintain documentation for system configurations and procedures. + Ensure compliance with industry standards and best practices in Retail Banking. + Participate in rotational shifts to provide 24/7 support and ensure system availability. + Assist in the planning and execution of system upgrades and migrations. + Provide training and support to junior team members to enhance their technical skills. + Engage in continuous learning to stay updated with the latest technologies and industry trends. + Contribute to the overall success of the company by ensuring reliable and efficient system operations. **Qualifications** + Must have experience with Dynatrace for system monitoring and performance optimization. + Required to have a strong understanding of ITIL V4 practices for service management. + Should possess hands-on experience with Service Now for incident and service request management. + Must be proficient in Unix for system support and troubleshooting. + Nice to have experience in Retail Banking to understand domain-specific requirements. + Required to have excellent problem-solving skills and attention to detail. + Should have strong communication skills to collaborate effectively with team members. **Certifications Required** ITIL V4 Foundation Certification Dynatrace Associate Certification Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.