Responsibilities

Work closely with members of the IT team on day-to-day infrastructure administration, projects, migrations, new technology deployments, and process improvements Contribute to managing Okta, including troubleshooting issues and configuring new applications, policies, and features Lead the administration and management of endpoint systems via MDM (JAMF and Intune) including zero-touch configuration, vulnerability/patch management, and policy changes Ensure the IT onboarding and offboarding automation process runs smoothly while improving and adding functionality Manage application access for a comprehensive SaaS stack including Atlassian, Adobe Cloud, Zoom, Github, Slack, and others (We embrace a SaaS-first approach) Monitor and support our Meraki corporate network across multiple locations Identify opportunities for automation (Automate all the things!) Create and maintain internal technical documentation and runbooks, while also creating user-facing knowledge base documents Serve as an escalation point and offer mentorship to colleagues on the IT Helpdesk There will be times when this role is required to occasionally support go-lives or maintenance that occurs off-hours and on weekends

Required Knowledge and Experience

Minimum of 8 years of experience in System Administration or Engineering Hands-on expertise with JAMF and Intune for endpoint management Proficient in Okta administration and configuration Experience managing Google Workspace Enterprise and performing common administrative tasks Strong understanding of networking concepts (DHCP, DNS, VLANs, subnets) and best practices Knowledge of IT process automation, including APIs, webhooks, workflows, and triggers Ability to research and analyze IT problems, issues, and project requirements effectively Experience with bulk user migrations, acquisitions, and ZScaler (not required, but a plus).

 Required Soft Skills

Attention to detail Proactive in identifying improvement opportunities Strong customer service, time management, and problem-solving skills Excellent documentation abilities Proven ability to work independently and collaboratively Creative problem-solving for complex challenges

#LI-Hybrid