The Compliance Shared Services (CoSS) organization's mission is to build shared services for managing regulations. The SPIDER (Streamlining Planning, Deployment and Post-Release) team within CoSS is responsible for the technical infrastructure and tools to proactively identify and resolve issues impacting Selling Partners. SPIDER is seeking a System Dev Engineer with experience in software engineering support or an equivalent role, with a track record of driving projects to improve software development, business, and customer service support-related processes and technical support experiences. A successful candidate will be an experienced technical team member who is willing to take on challenging responsibilities, has a metrics-focused approach, demonstrates customer focus, and has the ability to lead in multi-functional and fast-paced environments. If you fit the profile, we would love to talk to you.

Responsibilities include working with a team of support engineers, enhancing process and service improvements, monitoring and improving day-to-day operational efficiency, and being self-motivated. The role also involves driving smaller-scope development projects and building custom tools.


Key job responsibilities
A Senior Systems Development Engineer has several key responsibilities spanning both operational and development domains. Here are the main responsibilities:

The role requires spending 50% time on operational topics and 50% on development work, including root cause analysis of deployment failures, collaborating with partner teams on SLOs, and creating new optimization tools.

Core technical responsibilities include delivering software projects independently on critical service platforms, providing mentorship for software designs and code reviews, and implementing large-scale systems with automation and code.

Leadership responsibilities include:
- Leading process creation and improvement projects
- Mentoring and coaching less experienced team members
- Performing technical assessments and code reviews
- Converting hybrid requirements into short phases of work

The role requires expertise in:
- Software engineering and agile methodology
- Test-driven design
- Operational and infrastructure disciplines
- Building complex data pipelines and sophisticated rules engines
- Making engineering trade-offs to deliver win-win solutions

Demonstrate strong technical understanding of software and hardware integration components, identify opportunities for agility and automation, and harness change for quality and data-driven decisions in a multi-operating system environment.