Job Description:1.Manage and develop relationships with Key VIP customers, and coordinate urgent issue with cross-functional team members2.Organize and conduct customer meetings and process reviews with vendors or suppliers3. Follow up and coordinate carrier/vendor-related issues4.Collaborate with other supporting departements to review operational procedures5. Assist to leverage and manage OMS’s Value Added Service offerings6. Work with internal stakeholders to drive customer process control, standardization, and operational efficiency7.Assist in resolving exceptional cases and perform root cause analysis 8.Support and manage team members well follow up customer SOP, correct billing process and event log records,etc.9.Monitor team‘s KPI and milestone performance10.Procedure/operations issue review with related stakeholders
Job Requirement:

1.Bachelor degree or above in Business or Logistics

2.Minimum 3 years of team management working experience or above

3. Familiar with shipping terms

4.Good command of written & spoken English

5.Ms-office skill is appreciated

6.Strong communication skills