Job description / Role Job Type
Full Time Job Location
Egypt Nationality
Any Nationality Salary
Not Specified Gender
Not Specified Arabic Fluency
Not Specified Job Function
General Management Company Industry
Telecoms About the role

Purpose of the job

Managing and leading IP Network Operations team in order to ensure the effective and efficient execution of all operational and support processes for fixed network core and access networks, international gateways, transport network for mobile data services. Technical reference for network operations problems and performance issues. Responsible for the fixed network incident management, problem management, change management, continuous improvement processes, and improving the network service availability which is the main factor in NPS for fixed and mobile networks which in return reflects on the company's revenue.

Duties and responsibilities

Managing teams responsible for supporting all fixed network layers: access/edge/aggregate/core and international gateways. Responsible for end-to-end performance for fixed network services serving ADSL customers and corporate customers. Responsible for supporting mobile data service by investigating with core and packet core teams for solving any issues that can affect the service in the transport network and international gateways and troubleshooting with international providers. Manage the MSAN interconnections and peering points between Orange and Telecom Egypt for residential and corporate customers ADSL/SHDSL. Develop and enhance the IPNO team objectives, policies, processes, procedures, workflows, and associated systems requirements then drive their implementation and use. Provide detailed analysis and present periodic business reviews of operational performance to include service improvement plans. Monitor and audit the team performance against objectives and keep the work energy at the highest level in order to gain the maximum output from the team members and maintain the service quality. Ensure that IPNO team meets the network availability, MTTR, and ticket handling objectives while providing hands-on leadership during network and systems events. Work with vendor representatives and other technology teams to coordinate, escalate, and resolve service interruptions as expeditiously as possible. Act as an escalation point for the problems of POP entry and communicate directly with Telecom Egypt responsible to solve such issues to minimize the customer downtime problems and respond appropriately to crisis intervention. Work as a project manager for the projects that relate to developing new tools in order to improve the working efficiency and environment.

Job specifications

Education
Bachelor degree in Communication Engineering
CCNA, CCNP Route, and JNCIA certifications are required

Experience
Minimum 5 years of experience
Very good knowledge and practical experience of protocols such as OSPF, BGP, and MPLS
Practical experience in Cisco or Juniper routers and switches configuration
Good understanding of QoS best practices.

Skills and abilities
Very good English both spoken and written
Very good communication skills
Problem solving skills
Able to handle work under pressure
Analytical thinking and problem determination capabilities

About the Company

Orange is one of the world’s leading telecommunications operators with sales of 43.5 billion euros in 2022 and 136,000 employees worldwide at 31 December 2022, including 75,000 employees in France. The Group has a total customer base of 287 million customers worldwide at 31 December 2022, including 242 million mobile customers and 24 million fixed broadband customers. The Group is present in 26 countries. Orange is also a leading provider of global IT and telecommunication services to multinational companies under the brand Orange Business.

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