Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. **Job Title: Senior Supervisor (Course Administration)-ONSITE** **Summary:** The Senior Supervisor is responsible for overseeing the day‑to‑day activities of the Course Administration team to ensure seamless delivery of client training programs. This role provides leadership, operational oversight, and process governance to ensure training events, facilities, and systems meet all quality, service, and compliance standards. The Senior Supervisor will guide the team in supporting onsite and virtual learning, maintaining course data, resolving operational issues, and executing all training‑related administrative processes. **Primary Duties & Responsibilities** **Team Leadership & Oversight** + Manage, coach, and develop Course Administrators responsible for supporting client training activities and onsite learning operations. + Assign workloads, monitor performance, and ensure all team members meet service level agreements (SLAs) and quality expectations. + Provide escalation support for operational or service issues to ensure timely resolution. + Foster a collaborative, service‑oriented, and high‑performance culture. **Operational Management** + Oversee the quality and efficiency of room setup, materials preparation, equipment configuration, and facility readiness for onsite/offsite training sessions. + Ensure adherence to client standard operating procedures (SOPs), security protocols, and compliance requirements. + Manage the team’s activities related to event scheduling, roster management, advertising, confirmations, cancellations, waitlists, class closeouts, and reporting. + Ensure accurate, timely data entry across the Learning Management System (LMS), including curriculum updates, attendance tracking, evaluations, and historical documentation. **Process Improvement & Quality Assurance** + Review workflows and identify opportunities to streamline administrative processes and enhance learner experience. + Monitor quality metrics, audit compliance with SOPs, and ensure consistent execution across the team. + Lead troubleshooting for operational discrepancies, facility issues, or LMS data concerns. + Recommend and implement improvements to training operations, tools, and documentation. **Administrative & Reporting Responsibilities** + Oversee timely and accurate reporting of attendance, evaluations, class status, and operational performance metrics. + Maintain organized record‑keeping practices, including physical and digital training history records. + Support client-requested initiatives, projects, or process updates as needed. **Skills** + Strong organizational skills with high attention to detail and accuracy. + Excellent interpersonal, verbal, and written communication skills. + Ability to manage multiple priorities and adapt to fast‑changing environments. + Proficiency with Microsoft Office Suite (Outlook, Excel, Word, PowerPoint). + Experience working within a Learning Management System (LMS). + Background in corporate learning, event coordination, or training support environments. + Demonstrated problem‑solving abilities and analytical mindset. Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $74-76k. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form (https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf) . You may also click here to access Conduent's ADAAA Accommodation Policy (http://downloads.conduent.com/content/usa/en/document/cdt\_adaaa\_accommodation\_pol.pdf) . _At Conduent we value the health and safety of our associates, their families, and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent._ Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form (https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf) . Complete the form and then email it as an attachment to FTADAAA@conduent.com . You may also click here to access Conduent's ADAAA Accommodation Policy (http://downloads.conduent.com/content/usa/en/document/cdt\_adaaa\_accommodation\_pol.pdf) .