**Become a part of our caring community and help us put health first** “With over 10 million sales interactions annually, Humana understands that while great products are important, it’s the quality of our service that truly defines us. We know that when our members and prospects have delightful and memorable experiences, it strengthens their connection with us and enables us to put their Health First. After all, a health services company that has multiple ways to improve the lives of its customers is uniquely positioned to put those customers at the center of everything it does.” MarketPoint is the distribution organization of Humana, responsible for all individual sales. The MarketPoint Strategy Advancement team is searching for a Senior Strategy Advancement Professional focused on continuous improvement and optimization across omnichannel transformation initiatives. Through discovery, analysis and findings, the Senior Professional will work to identify areas of opportunity to improve and/or optimize business operations to enhance productivity and/or gain efficiency. The Senior Professional will exercise considerable latitude in determining objectives and approaches to assignments. This foundational work will require innovative approaches, new ways of thinking and in some cases process re-engineering or redesign to support strategic development & planning efforts that drive transformation & change. This body of work will span Sales programs that touch people, policy, process & technology. **Typical responsibilities will include but not limited to:** + Ability to analyze, optimize and consult on end-to-end Sales initiatives across all distribution channels (call center, direct & digital) to increase efficiency, enhance productivity, increase conversion rates and/or elevate member satisfaction + Lead continuous improvement programs, working cross-functionally to implement best practices and innovative solutions + Ability to identify, design, quantify and monitor test/learn opportunities by applying measurable outcomes to improvements to reach desired result or business impact _(may include time studies, AHT, sales performance, quality, journeys, etc..)_ + Establish and track key performance indicators (KPIs) to evaluate the success of optimization efforts, focusing on sales, productivity, and prospect/member experience + Quantify the impact of improvement through data driven validation using analysis and KPIs to ensure measurable, sustainable results prior to full scale implementation + Partner cross-functionally to define requirements and gain business consensus to help drive decision making pertaining to improvement initiatives + Work closely with leadership to ensure alignment of sales strategies with overall business goals and customer engagement efforts + Ability to influence peers/stakeholders to influence results or new ways of thinking + This role requires innovative & analytical thinking to support strategic development & planning efforts to carry strategies forward and drive transformation and change across all sales channels **Use your skills to make an impact** **Required Qualifications:** + Bachelor's degree + 3 or more years of consulting experience + 3 or more years of experience in sales strategy, business optimization, or process improvement, ideally within an omnichannel or transformation environment + 3 or more years of experience with continuous improvement, business process mgmt., process re-engineering or business optimization with large scale initiatives across people, process, policy & technology + Requires strong analytical skills/data science like modeling, experience with test/learn experimental processes, and the ability to interpret data & drive actionable insights **Preferred Qualifications:** + Familiar with Lean, Six Sigma and/or advanced business process analysis practices + Salesforce and/or other CRM technology + Contact Center, Omnichannel or Digital experience in a Sales environment + Ability to summarize and simplify complex data sets or process detail for effective storytelling in presentations + Self-motivated and ability to work independently in a fast-paced, ever-changing environment + Demonstrated ability to lead cross-functional projects and collaborate with various teams. + Excellent communication skills, both written and verbal, with the ability to influence at all levels of the organization. + Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively. + Medicare experience and or license credentials **Additional Information** **Humana Perks:**      Full time associates enjoy:   + Medical, Dental, Vision and a variety of other supplemental insurances   + Paid time off (PTO) & Paid Holidays  + 401(k) retirement savings plan + Tuition reimbursement and/or scholarships for qualifying dependent children. + And much more!  **Social Security Task:** Alert: Humana values personal identity protection. Please be aware that applicants being considered for an interview will be asked to provide a social security number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions to add the information into the application at Humana’s secure website. **Virtual Pre-Screen:** As part of our hiring process for this opportunity, we will be using exciting virtual pre-screen technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information for you pertaining to your relevant skills and experience at a time that is best for your schedule. If you are selected for a virtual pre-screen, you will receive an email and text correspondence inviting you to participate in a HireVue interview. In this virtual pre-screen, you will receive a set of questions to answer. You should anticipate this virtual pre-screen to take about 10-15 minutes. Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. **Scheduled Weekly Hours** 40 **Pay Range** The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $86,300 - $118,700 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance. **Description of Benefits** Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. Application Deadline: 11-06-2025 **About us** Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large. ​ **Equal Opportunity Employer** It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=Humana_Website.